FAQs & Troubleshooting
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286 Results
- 1The printer status is Offline or Paused.
- 2The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 3"JAM A1" / "JAM A2" error appears on the LCD. What should I do?
- 4I'm using Windows®. I want to change the paper tray and paper size settings. Do I change these things on the control panel, or in the driver? If I change the setting in the driver, will the control panel setting be used?
- 5I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 6Printouts are faint.
- 7Nothing is printed on the page or some colors are missing.
- 8When I try to install the MFL-Pro Suite from the CD-ROM, I receive an Internal Error 2723 and an IS001 Error stating: The PaperPort Installer doesn't respond. What can I do?
- 9What driver package format is supported by my Linux distribution?
- 10The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 11How to identify your Operating System (OS).
- 12Scan to Email does not work with Outlook2002, Outlook2003 or Outlook2007. What can I do?
- 13I'm using Windows XP Professional x64 Edition/ Windows Vista 64-bit edition. I'm unable to scan from Corel® Paint Shop Pro® X using the WIA driver.
- 14I'm using Mac OS X. When I click on any button in the Control Center 2.0 the program crashes or freezes.
- 15Why is legal scanning not an option on my Windows XP / Windows Vista computer when using the WIA driver?
- 16White lines or bands or ribbing appear across the page.
- 17"Paper Jam C" error appears on the LCD. What should I do?
- 18I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader™/ Reader®. What can I do to correct this?
- 19I'm using Mac OS® 9. I get an Error message of Type 1,010 when I am trying to scan into my Macintosh®. What can I do?
- 20How can I activate/deactivate the Toner Save Mode?
- 21Dirty spots are printed.
- 22I'm using Windows XP. I cannot scan with the USB cable.
- 23Scan a document from a Windows XP application
- 24How do I replace the OPC belt cartridge?
- 25The BRAdmin Professional software is not able to locate the Brother machine on my network.
- 26Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 27Delete print jobs from the print queue.
- 28Open the Control Panel (For Windows)
- 29Open the "Scanners and Cameras" and Properties.
- 30What is the difference between the toner cartridge and the drum unit?
- 31I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 32I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 33Changes to the contents stored in the address book do not become effective in the stored speed dial numbers in Windows.
- 34Set up my Brother machine to forward the received faxes to another location.
- 35How do I replace the transfer roller?
- 36When I try to print thin color borders in Microsoft® Excel, the borders are printed in black.
- 37When I run the Firmware update tool or the I-FAX install tool, it asks me about my internet connection method. There are two options: 'Connect directly' or 'Using proxy'. Which one should I choose?
- 38The link icon for Outlook Express is not displayed in PaperPort®. What should I do?
- 39I'm using Mac OS X 10.5 or greater and I'm getting error messages when I try to print.
- 40What is the printable area per page?
- 41I'm using Windows® NT4/ 2000 and Windows® XP. I want to use a name from my address book to send a FAX. The address book is stored on a network share and when I try to access the address book I can not open it.
- 42I'm using Macintosh®. What are the settings in the Scanner window used for?
- 43How do I know the current network configuration?
- 44My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 45Configure the Scan to Email Feature (Linux)
- 46I'm using SuSE11.2. I cannot print to Brother monochrome machines. (Linux)
- 47Pre-Required Procedures (Linux)
- 48When I try to dial a One Touch or Speed Dial number, my Brother machine's LCD reads "Not Registered."
- 49When I scan a document using ControlCenter, the scanned file size is too big.
- 50When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".