FAQs & Troubleshooting
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MFC-9420CN
286 Results
1.
Can I print from and scan to iPhone, iPod touch and iPad?
2.
Change the printer driver settings (Windows/macOS)
3.
I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
4.
Can I print from or scan to Android™ Smartphone?
5.
I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader™/ Reader®. What can I do to correct this?
6.
How can I activate/deactivate the Toner Save Mode?
7.
I'm using Windows®. I want to change the paper tray and paper size settings. Do I change these things on the control panel, or in the driver? If I change the setting in the driver, will the control panel setting be used?
8.
My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
9.
The printer status is Offline or Paused.
10.
I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
11.
I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
12.
Lines appears across the page.
13.
"Paper Jam B" error appears on the LCD. What should I do?
14.
How do I install the Optional Lower Tray Unit?
15.
Open the "Scanners and Cameras" and Properties.
16.
The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
17.
What can happen if the wrong paper is used in your machine.
18.
I'm using Mac OS X 10.2 - 10.4 and I'm getting error messages when I try to print.
19.
When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
20.
The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
21.
When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
22.
Scan and save a document in PDF format (Scan to File)
23.
I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
24.
I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
25.
White spots appear.
26.
Toner smears when rubbed.
27.
Vertical black lines or streaks appear on the printout.
28.
Dirty spots are printed.
29.
Download a file from the "Downloads" section and save it to Windows 8 computer.
30.
I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)