FAQs & Troubleshooting
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186 Results
- 1My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 2The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 3How do I clean the Scanner to improve the copy or fax quality?
- 4What can happen if the wrong paper is used in your machine.
- 5Install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 6When I look in the processes tab of my Windows® PC, I see that the BRMFRSMG.EXE, BRSS01A.EXE, BRSVC01A.EXE processes are running. What are they and can I stop the processes from running?
- 7I'm using Windows XP. When I try to install PaperPort® 8.0, I get an error message "PaperPort Setup Wizard Terminated". I can find PaperPort® 8.0 in "Add or Remove Programs", however I can't remove it. What can I do?
- 8I'm using Windows® NT4/ 2000 and Windows® XP. I want to use a name from my address book to send a FAX. The address book is stored on a network share and when I try to access the address book I can not open it.
- 9To install the printer driver easily using a tool. (Linux)
- 10Delete print jobs from the print queue.
- 11When I load the Brother software, the installation will not continue past the instruction to connect the USB cable to the computer. What can I do? (USB interface, cable)
- 12I'm using Windows XP Service Pack 2 (SP2). I cannot uninstall PaperPort® 8.0 or I uninstalled PaperPort® 8.0 and I'm not able to reinstall it now. What can I do?
- 13How can I clear the "PAPER JAM" error message?
- 14Can I reduce the size of a received fax on this machine?
- 15I'm using Mac OS X 10.2 - 10.4 and I'm getting error messages when I try to print.
- 16When using Microsoft® Word 2002, borders that use wavy lines, dots or dashes are printed as solid lines. What can I do?
- 17I'm using Mac OS® 9. I get an Error message of Type 1,010 when I am trying to scan into my Macintosh®. What can I do?
- 18I'm using Macintosh®. What are the settings in the Scanner window used for?
- 19What driver package format is supported by my Linux distribution?
- 20The downloaded driver's name is different from my machine's name. (Linux)
- 21When I try to use the scan key on my network connected machine, I receive the error "Check connection" or I can not select anything except "scan to FTP". (Linux)
- 22I'm using SuSE11.2. I cannot print to Brother monochrome machines. (Linux)
- 23Pre-Required Procedures (Linux)
- 24The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 25Check the IP addresses of your PC and the Brother machine
- 26I am using Windows XP. I downloaded the WHQL certified driver for Parallel from the Web. How do I install it?
- 27The machine does not print anything.
- 28My FAX/MFC/DCP does not print or prints garbage when printing the first document after starting a PC. What can I do?
- 29I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader®/ Reader®. What can I do to correct this?
- 30My machine prints 2-sided when I select 1-sided printing in the driver (Linux)
- 31The driver installation was successful but I cannot print on Redhat, Fedora, or CentOS (Linux)
- 32Large characters are printed incorrectly. (Linux)
- 33When I scan multiple page documents using the ADF, all pages are feeded, but only page 1 shows in XSANE. (Linux)
- 34I'm using Ubuntu 11.10 or higher. I cannot scan from my Brother Machine. (Linux)
- 35When printing with monochrome laser printer, the print position shifts. (Linux)
- 36The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 37How to identify your Operating System (OS).
- 38Do I need a telephone line to send and receive faxes with my Brother machine?
- 39I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 40I cannot print from my computer via USB.
- 41Windows 7 Support Information
- 42Verify if the Brother machine has a dial tone
- 43When I print from Adobe® Illustrator® with the "Improve Gray Printing" option enabled, the document with halftone setting does not print as expected. What can I do?
- 44Why does my computer become unresponsive when using the USB interface to connect the Brother machine?
- 45Where is the Manual 2-sided(Duplex) setting option in the Mac OS X 10.3 driver ?
- 46When I try to OCR into WordPad using PaperPort® 8.0SE or 9.0SE or Brother Control Center, the text comes out as gibberish. This started after I installed Windows® XP Service Pack 2 (SP2). Why and what should I do?
- 47The keys on the control panel do not respond.
- 48The white horizontal stripes appears on the printed image from the PaperPort® software What can I do?
- 49Uninstall the drivers. (Mac OS X 10.2 - 10.4)
- 50Where can I find the serial number for my unit?