FAQs & Troubleshooting
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296 Results
- 1How do I clear the message "PAPER JAM" from the display?
- 2The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 3When I try to OCR into WordPad using ScanSoft™ PaperPort™ 11SE with OCR or Brother ControlCenter3, the text comes out as gibberish. This started after I installed Windows XP Service Pack 2 (SP2).
- 4How do I load paper?
- 5Scan multiple pages into one file instead of each scan being saved as a separate file.
- 6I'm using Windows Vista and trying to use a network connected Brother machine. However, I cannot see the machine in the Network Explorer. What should I do?
- 7Why doesn't the machine answer when receiving a call?
- 8Can I print from or scan to Android™ Smartphone?
- 9The printer status is Offline or Paused.
- 10I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 11Protect your Brother machine against unauthorised access over the network
- 12Locate files scanned with ControlCenter2 (For Macintosh)
- 13Locate files scanned with ControlCenter3 (For Windows)
- 14Discover the MAC address of the Brother network card
- 15Configure a cover page for PC-FAX.
- 16How do I remotely retrieve messages stored on my Brother machine's built-in Message Center (Digital TAD)?
- 17I cannot remove red-eye.
- 18I'm using a Debian based distribution (e.g. Ubuntu, Kubuntu etc). When installing the CUPS Wrapper driver, I get the following error message: "/usr/local/Brother/cupswrapper/cupswrapper[model name]: No such file or directory". (Linux)
- 19I'm using Mac OS X 10.4/10.5. How do I use the Brother Status Monitor Widget?
- 20I cannot install Scan-key-tool in Ubuntu 23.10 or later, or in its derivatives. (Linux)
- 21My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 22What driver package format is supported by my Linux distribution?
- 23Cannot print after a Windows 10 update (June 2020)
- 24Paper size settings are unavailable when I print from OpenOffice (Linux)
- 25I cannot print using my Brother machine on a wireless network (Windows)
- 26Enable the Brother machine's network interface.
- 27Download a file from the "Downloads" section and save it to Windows 8 computer.
- 28The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 29Set up an outgoing message for Fax/Tel Mode.
- 30I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 31Change the printer driver settings (Windows/macOS)
- 32Changes to the contents stored in the address book do not become effective in the stored speed dial numbers in Windows.
- 33Scan and save a document in PDF format (Scan to File)
- 34I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 35One or more of my colors are not printing (blank). What can I do?
- 36Scan a document in Mac OS X 10.6.
- 37I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 38When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 39I'm using Fedora 28 or later. I cannot scan from my Brother Machine or it says that it cannot find the Brother Machine. (Linux)
- 40The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 41Open the Control Panel (For Windows)
- 42Find the Wireless Security Information (e.g. SSID, Network key etc.) for Windows
- 43Send a fax
- 44In Windows, the Brother printer driver windows are in a foreign language. How can I change the printer driver windows to be in a local language?
- 45When I connect the Brother machine to a USB hub, it doesn't work correctly.
- 46Configure and use PC-FAX (CUPS) (Linux)
- 47How to use Scan-key-tool features. (Scan-to-File, Scan-to-Image or Scan-to E-mail) (Linux)
- 48I cannot print using my Brother machine on a wireless network (Mac)
- 49ControlCenter3 displays a blank screen at startup (Windows)
- 50Install the built-in drivers (For Windows 8 and Windows 10)