FAQs & Troubleshooting
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322 Results
- 1Print data from the Clipboard in Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 2My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 3I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 4Print using only the black ink cartridge when the Color cartridges have run out.
- 5I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 6How do I load envelopes into my machine?
- 7Load paper in the paper tray
- 8The printer status is Offline or Paused.
- 9Replace Ink
- 10Can I print from or scan to Android™ Smartphone?
- 11Can I print from and scan to iPhone, iPod touch and iPad?
- 12When I start the Remote Setup Software, the error message "RS 005-xx" or "RS 006-xx" appears on the display.
- 13The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 14Can I connect a telephone on the same line as the Brother machine in Fax/Tel Mode?
- 15Why is legal scanning not an option on my Windows XP / Windows Vista computer when using the WIA driver?
- 16Cannot print after a Windows 10 update (June 2020)
- 17I cannot print using my Brother machine on a wireless network (Mac)
- 18What is Brother iPrint&Scan?
- 19The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 20Delete numbers stored in my Brother machine's Caller ID History.
- 21Change the printer driver settings (Windows/macOS)
- 22I configured the "IP Config" method of the machine to "Auto" to assign an IP address automatically, however it was changed to "Static" unexpectedly. I get an error message that indicates IP address is not unique, or a document is printed out by the machine I didn't expected.
- 23What is Distinctive Ring and how do I program it?
- 24What do the messages "NG" or "Poor Line Condition" on the Transmission Verifieation Report mean?
- 25The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 26Printing documents from the Brother iPrint&Scan when using an Android™ mobile device.
- 27I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 28How do I store Speed Dial numbers on my Brother machine for easy dialing?
- 29I want to use the Simple Network Configuration capabilities of Apple Mac OS X but I cannot find my printer in the "Print Center", "Printer Setup Utility" or "Default Printer Browser".
- 30Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 31Can I use voice mail on the same line as my Brother machine?
- 32I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 33My machine prints 2-sided when I select 1-sided printing in the driver (Linux)
- 34When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 35Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.
- 36Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 37Print a web page from iPrint&Scan when using an Android™ mobile device.
- 38Printing from other applications than the Brother iPrint&Scan when using an Android™ mobile device.
- 39Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 40I am unable to change my Brother machine's Receive Mode.
- 41I installed Macromedia Flash Player 8, but still I cannot use the Modern user interface of ControlCenter3.
- 42Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed all the ink cartridges?
- 43Can I transfer faxes to the PC when my machine has a mechanical problem?
- 44I am trying to use a Brother driver from the CD supplied with the machine or downloaded from the Internet, and I cannot scan from Windows Server 2003, Windows Server 2008, Windows Server 2008 R2, or Windows Server 2012.
- 45Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 46Large characters are printed incorrectly. (Linux)
- 47I'm trying to install the driver with network settings, but I cannot locate a network connected Brother machine and complete the driver installation. (For Windows)
- 48I'm using the Simple Network Configuration capabilities of Apple Mac OS X. I can print from a Macintosh, but not from a Windows PC.
- 49I cannot install Brother drivers on Debian 10 or later (Linux)
- 50What driver package format is supported by my Linux distribution?