FAQs & Troubleshooting
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321 Results
- 1I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 2Can I print from or scan to Android™ Smartphone?
- 3What is Brother iPrint&Scan?
- 4I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 5When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 6The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 7Scan and save a document in PDF format (Scan to File)
- 8Print using only the black ink cartridge when the Color cartridges have run out.
- 9One or more of my colors are not printing (blank). What can I do?
- 10I cannot send a fax using PC-FAX (Windows 10)
- 11The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 12Discover the MAC address of the Brother network card
- 13I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 14Can I use voice mail on the same line as my Brother machine?
- 15Why is legal scanning not an option on my Windows XP / Windows Vista computer when using the WIA driver?
- 16When I print, the pages are smudged with ink. What should I do?
- 17When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 18I cannot save a file downloaded from the Brother support website (For Windows)
- 19Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.
- 20Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 21Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 22How to identify your Operating System (OS).
- 23I'm using Windows XP Professional x64 Edition/ Windows Vista 64-bit edition. I'm unable to scan from Corel® Paint Shop Pro® X using the WIA driver.
- 24What driver package format is supported by my Linux distribution?
- 25I cannot print using my Brother machine on a wireless network (Mac)
- 26Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 27Scan from the Brother iPrint&Scan application using your iOS supported devices including iPhone, iPad and iPod touch.
- 28Stop my Brother machine from automatically redialing a number.
- 29Change the printer driver settings (Windows/macOS)
- 30Changes to the contents stored in the address book do not become effective in the stored speed dial numbers in Windows.
- 31When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 32Scan multiple pages into one file instead of each scan being saved as a separate file.
- 33Ink is still wet after printing on Glossy Paper and even after ink dries, smudge appears.
- 34Can I connect a telephone on the same line as the Brother machine in Fax/Tel Mode?
- 35I'm using Windows Vista and trying to use a network connected Brother machine. However, I cannot see the machine in the Network Explorer. What should I do?
- 36I cannot remove red-eye.
- 37Paper Jam
- 38Is there a way to view how much ink is remaining?
- 39Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 40When I print photos on Brother Photo Paper (BP71 Series), black areas on the printed photos look greenish–black or the colors do not match the colors in the original photo. What should I do?
- 41Uninstall printer drivers (Linux)
- 42I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 43I cannot print using my Brother machine on a wireless network (Windows)
- 44Delete print jobs from the print queue.
- 45Download a file from the "Downloads" section and save it to Windows 8 computer.
- 46Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 47I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 48Locate files scanned with ControlCenter3 (For Windows)
- 49The edge of glossy paper is smudged.
- 50Can I print from and scan to iPhone, iPod touch and iPad?