FAQs & Troubleshooting
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296 Results
- 1Load envelopes, labels, or thick paper into the manual feed slot.
- 2The printer status is Offline or Paused.
- 3How do I clean white or black spots on printed documents?
- 4How do I check if the MFC has faxes in its memory when it has a mechanical problem?
- 5When scanning I receive the error "Failed to start scanner : Invalid argument". (Linux)
- 6The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 7How do I clean the scanner glass?
- 8"Paper Jam Rear" error appears on the LCD. What should I do?
- 9I'm using Macintosh. What is the PreScan option used for?
- 10I cannot install Brother drivers on Debian 10 or later (Linux)
- 11I'm using Mac OS X. When I click on any button in the Control Center 2.0 the program crashes or freezes.
- 12The scanned image is blurred, garbled, or distorted when using ControlCenter2 or the SCAN key on my Brother machine. (For Mac OS X 10.5)
- 13Change the printer driver settings (Windows/macOS)
- 14How can I change the print resolution?
- 15What are the recommended specifications for the paper I should use on my product?
- 16"Paper Jam Tray" error appears on the LCD. What should I do?
- 17What driver package format is supported by my Linux distribution?
- 18Change the quality of the faxes I send (Fax Resolution).
- 19What is the default user name and password for my Brother network card, BRAdmin, Remote Setup or Web Based Management?
- 20I'm using Mac OS X 10.6.x. The network scanning feature does not work when pressing the scan key on the control panel of my Brother machine.
- 21I'm using Windows 98/ Me/ 2000/ XP or Windows NT 4.0. When trying to scan using the Brother ControlCenter2, the error message "Scanning failed. Please try to scan the image again, if the error happens again please restart your computer, and then try to scan again. (CC031)" appears and I cannot scan. What should I do?
- 22I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 23The message "Poor Line Condition" or "NG" appears on the Transmission Verification Report when I try to send a fax.
- 24Why doesn't the machine answer when receiving a call?
- 25When using Microsoft® Word 2002, borders that use wavy lines, dots or dashes are printed as solid lines. What can I do?
- 26How do I factory reset the print server?
- 27Windows 7 Support Information
- 28Is my Brother machine compatible with third party print servers?
- 29Scan a document from a Windows Vista application
- 30I'm using Windows®. I am trying to receive faxes into my PC with the MFC connected to a phone line using distinctive ring. The PC-FAX Receive software is answering all incoming calls, regular ring and distinctive ring. What do I do?
- 31I cannot install the driver when using the Driver Install Tool. (Linux)
- 32Cannot print after a Windows 10 update (June 2020)
- 33Protect your Brother machine against unauthorised access over the network
- 34Download a file from the "Downloads" section and save it to Windows 8 computer.
- 35How to identify your Operating System (OS).
- 36I still receive the error message "Change Drum Soon" after I replace the drum unit with a new one.
- 37The error message "[model name] cannot be found. ... (CC3-202-03031b02)" appears when scanning a document using ControlCenter3 on Windows 7 with the USB connection.
- 38Scan multiple pages into one file instead of each scan being saved as a separate file.
- 39Can I set my Brother machine to forward the faxes I receive to another location?
- 40Scan to Email does not work with Outlook2003 or Outlook2007. What can I do? (For ControlCenter3 Users)
- 41I'm using Windows Vista. When I try to install the Full Driver & Software Package I receive the error message "Unhandled Exception". What should I do?
- 42I'm using Windows® XP Professional x64 Edition. I'm unable to scan using the Brother TWAIN Driver with a parallel connection after changing the user account using the "Switch User" option. What can I do?
- 43When I print from Adobe® Illustrator® with the "Improve Gray Printing" option enabled, the document with halftone setting does not print as expected. What can I do?
- 44"Document Jam" error appears on the LCD. What should I do?
- 45When I try to OCR into WordPad using PaperPort® 8.0SE or 9.0SE or Brother Control Center, the text comes out as gibberish. This started after I installed Windows® XP Service Pack 2 (SP2). Why and what should I do?
- 46When I run the Firmware update tool or the I-FAX install tool, it asks me about my internet connection method. There are two options: 'Connect directly' or 'Using proxy'. Which one should I choose?
- 47Printing on thick paper or transparencies.
- 48Uninstall the drivers. (Mac OS X 10.5)
- 49What is Distinctive Ring and how do I program it?
- 50I am trying to use a Brother driver from the CD supplied with the machine or downloaded from the Internet, and I cannot scan from Windows Server 2003, Windows Server 2008, Windows Server 2008 R2, or Windows Server 2012.