FAQs & Troubleshooting
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288 Results
- 1Changes to the contents stored in the address book do not become effective in the stored speed dial numbers in Windows.
- 2I'm using Windows 98/ Me/ 2000/ XP or Windows NT 4.0. When trying to scan using the Brother ControlCenter2, the error message "Scanning failed. Please try to scan the image again, if the error happens again please restart your computer, and then try to scan again. (CC031)" appears and I cannot scan. What should I do?
- 3Pre-Required Procedures (Linux)
- 4Can I print from and scan to iPhone, iPod touch and iPad?
- 5I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 6I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 7I'm using Mac OS® 9. I get an Error message of Type 1,010 when I am trying to scan into my Macintosh®. What can I do?
- 8I cannot install Brother drivers on Debian 10 or later (Linux)
- 9The printer status is Offline or Paused.
- 10The error message "[model name] cannot be found. ... (CC3-202-03031b02)" appears when scanning a document using ControlCenter3 on Windows 7 with the USB connection.
- 11When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 12Scan and save a document in PDF format (Scan to File)
- 13I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 14I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 15"Paper Jam Inside" error appears on the LCD. What should I do?
- 16I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 17I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader®/ Reader®. What can I do to correct this?
- 18The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 19Delete print jobs from the print queue.
- 20The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
- 21I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
- 22When I start the Remote Setup Software, the error message "RS 005-xx" or "RS 006-xx" appears on the display.
- 23What driver package format is supported by my Linux distribution?
- 24The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 25Load envelopes, labels, or thick paper into the manual feed slot.
- 26I'm using Mac OS X. When I click on any button in the Control Center 2.0 the program crashes or freezes.
- 27Cannot print after a Windows 10 update (June 2020)
- 28The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 29Change the quality of the faxes I send (Fax Resolution).
- 30I cannot use the Scan to E-mail with ControlCenter3 after installing Office 2010.
- 31I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Life End" or the Toner LED is still on or flashing.
- 32I'm using Windows XP and when I attempt to install the USB drivers on my Brother machine I receive the message "Cannot Install this Hardware" and I am unable to print. What can I do?
- 33When I print from Adobe® Illustrator® with the "Improve Gray Printing" option enabled, the document with halftone setting does not print as expected. What can I do?
- 34"Paper Jam Rear" error appears on the LCD. What should I do?
- 35Load paper.
- 36I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 37Replace the toner cartridge
- 38I cannot install the driver when using the Driver Install Tool. (Linux)
- 39My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 40The Error message "A file required cannot be found.(CC035)" appears when I click "Remote Setup" or "Quick-Dial" button from ControlCenter2. (For Macintosh)
- 41I still receive the error message "Change Drum Soon" after I replace the drum unit with a new one.
- 42Can I print from or scan to Android™ Smartphone?
- 43Scan to Email does not work with Outlook2003 or Outlook2007. What can I do? (For ControlCenter3 Users)
- 44When I try to install the MFL-Pro Suite from the CD-ROM, I receive an Internal Error 2723 and an IS001 Error stating: The PaperPort Installer doesn't respond. What can I do?
- 45Which E-mail packages are compatible with ControlCenter3?
- 46I'm trying to install the driver with network settings, but the installation wizard is not able to locate the Brother machine on my network, I'm getting the message "No devices could be found over the network".
- 47Can I transfer faxes in the MFC's memory to the PC?
- 48How can I change the print resolution?
- 49How can I forward a fax to another fax machine when the FAX/MFC has a mechanical problem?
- 50When scanning to OCR from Brother Control Center 2.0, the OCR application doesn't launch. I have Windows® XP Service Pack 2 (SP2) installed. What should I do?