FAQs & Troubleshooting
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MFC-7420
286 Results
1.
The paper is skewed when it's printed.
2.
When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
3.
How to identify your Operating System (OS).
4.
I'm using Windows 98/ Me/ 2000/ XP or Windows NT 4.0. When trying to scan using the Brother ControlCenter2, the error message "Scanning failed. Please try to scan the image again, if the error happens again please restart your computer, and then try to scan again. (CC031)" appears and I cannot scan. What should I do?
5.
I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
6.
The printer status is Offline or Paused.
7.
"Document Jam" error appears on the LCD. What should I do?
8.
How do I know the current network configuration?
9.
When I try to use the scan key on my network connected machine, I receive the error "Check connection" or I can not select anything except "scan to FTP". (Linux)
10.
Protect your Brother machine against unauthorised access over the network
11.
The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
12.
The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
13.
Changes to the contents stored in the address book do not become effective in the stored speed dial numbers in Windows.
14.
The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
15.
Scan and save a document in PDF format (Scan to File)
16.
When I start the Remote Setup Software, the error message "RS 005-xx" or "RS 006-xx" appears on the display.
17.
How do I load legal size paper in the paper tray?
18.
I'm trying to install the driver with network settings, but the installation wizard is not able to locate the Brother machine on my network, I'm getting the message "No devices could be found over the network".
19.
How do I clean white or black spots on printed documents?
20.
"Paper Jam Inside" error appears on the LCD. What should I do?
21.
I want to use the Simple Network Configuration capabilities of Apple Mac OS X but I cannot find my printer in the "Print Center", "Printer Setup Utility" or "Default Printer Browser".
22.
I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader®/ Reader®. What can I do to correct this?
23.
What is the BRAdmin Professional software used for?
24.
Configure and use PC-FAX (CUPS) (Linux)
25.
Print a report that will show a listing of faxes I sent and received
26.
Delete print jobs from the print queue.
27.
Install the built-in drivers (For Windows 8 and Windows 10)
28.
What is the difference between the toner cartridge and the drum unit?
29.
Change the printer driver settings (Windows/macOS)
30.
I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)