FAQs & Troubleshooting
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278 Results
- 1My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 2The printer status is Offline or Paused.
- 3I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader®/ Reader®. What can I do to correct this?
- 4I'm using Windows® NT4/ 2000 and Windows® XP. I want to use a name from my address book to send a FAX. The address book is stored on a network share and when I try to access the address book I can not open it.
- 5I cannot install Brother drivers on Debian 10 or later (Linux)
- 6I am using Windows 2000 /XP. When I print from Adobe® Reader® 7.0, strange characters are printed on the page. What can I do?
- 7How can I improve poor print quality ?
- 8My FAX/MFC/DCP does not print or prints garbage when printing the first document after starting a PC. What can I do?
- 9Printing on thick paper or transparencies.
- 10When using Microsoft® Word 2002, borders that use wavy lines, dots or dashes are printed as solid lines. What can I do?
- 11Pre-Required Procedures (Linux)
- 12Can I print from or scan to Android™ Smartphone?
- 13The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 14When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 15I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 16I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
- 17I'm using Windows XP. I can't scan or the scanner doesn't work properly after installing the WIA driver. What can I do?
- 18I'm using Mac OS X 10.5 or greater and I'm getting error messages when I try to print.
- 19How do I know the current network configuration?
- 20What driver package format is supported by my Linux distribution?
- 21Change the printer driver settings (Windows/macOS)
- 22Changes to the contents stored in the address book do not become effective in the stored speed dial numbers in Windows.
- 23Scan and save a document in PDF format (Scan to File)
- 24I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 25I cannot use the Scan to E-mail with ControlCenter3 after installing Office 2010.
- 26How do I load legal size paper in the paper tray?
- 27I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 28Does NC-2200w work with Windows Vista?
- 29I'm using Mac OS X. When I click on any button in the Control Center 2.0 the program crashes or freezes.
- 30I'm using Windows 98/ Me/ 2000/ XP or Windows NT 4.0. When trying to scan using the Brother ControlCenter2, the error message "Scanning failed. Please try to scan the image again, if the error happens again please restart your computer, and then try to scan again. (CC031)" appears and I cannot scan. What should I do?
- 31I'm trying to install the driver with network settings, but the installation wizard is not able to locate the Brother machine on my network, I'm getting the message "No devices could be found over the network".
- 32When I print from Adobe® Illustrator® with the "Improve Gray Printing" option enabled, the document with halftone setting does not print as expected. What can I do?
- 33How do I check if the MFC has faxes in its memory when it has a mechanical problem?
- 34When scanning to OCR from PaperPort® 9.0SE, the following error message appears: "System error incurred in external ink module EZText.g32. The OCR server is unable to process the document". I have Windows® XP Service Pack 2 (SP2) installed. What should I do?
- 35When I try to OCR into WordPad using PaperPort® 8.0SE or 9.0SE or Brother Control Center, the text comes out as gibberish. This started after I installed Windows® XP Service Pack 2 (SP2). Why and what should I do?
- 36I am using Windows XP. I downloaded the WHQL certified driver for USB from the Web. How do I install it?
- 37I'm using Mac OS X 10.2 - 10.4 and I'm getting error messages when I try to print.
- 38I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 39When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 40When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 41I am sharing my Brother machine from my Windows XP computer and other Windows users are not able to print.
- 42Scan using XSane or GIMP (Linux)
- 43I cannot scan with brscan, brscan2, or brscan3 via USB (Linux)
- 44I'm using the Simple Network Configuration capabilities of Apple Mac OS X. I can print from a Macintosh, but not from a Windows PC.
- 45Cannot print after a Windows 10 update (June 2020)
- 46The Error message "A file required cannot be found.(CC035)" appears when I click "Remote Setup" or "Quick-Dial" button from ControlCenter2. (For Macintosh)
- 47I heard a beep sound from the UPS (Uninterruptible Power Supply) when I turned on my Brother machine.
- 48Stop my Brother machine from automatically redialing a busy number.
- 49My documents are not feeding through the Automatic Document Feeder (ADF) when I try to send a fax, scan to the PC, or make a copy. What can I do?
- 50The error message "[model name] cannot be found. ... (CC3-202-03031b02)" appears when scanning a document using ControlCenter3 on Windows 7 with the USB connection.