FAQs & Troubleshooting
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349 Results
- 1How can I print, fax, copy and scan using A3/Ledger size paper?
- 2The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 3I cannot connect to the Active Directory running on Windows Server 2003 using the LDAP feature. The error message "Server Time-out" appears on the LCD. What should I do?
- 4The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 5Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 6Can I select paper trays from my device (Android™) using the Brother iPrint&Scan?
- 7Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 8Print Photos or Documents from the Brother iPrint&Scan application when using an iPhone, iPod touch and iPad.
- 9I can receive a fax, but cannot receive a telephone call.
- 10Print using only the black ink cartridge when the Color cartridges have run out.
- 11Can third party ink be used to refill the ink cartridges?
- 12How do I forward a fax to another fax machine when my machine has a mechanical problem?
- 13My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 14I cannot install Brother drivers on Debian 10 or later (Linux)
- 15What driver package format is supported by my Linux distribution?
- 16How to use Scan-key-tool features. (Scan-to-File, Scan-to-Image or Scan-to E-mail) (Linux)
- 17Install FaceFilter Studio onto Windows 10.
- 18A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 19Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 20Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 21Scan and save a document in PDF format (Scan to File)
- 22I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 23I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 24Make a two-sided copy. (Duplex)
- 25How do I load envelopes into my machine?
- 26How do I load paper in paper tray#2?
- 27Cannot print after a Windows 10 update (June 2020)
- 28I cannot scan from my Brother machine in Ubuntu 16.10 (Linux)
- 29My machine prints 2-sided when I select 1-sided printing in the driver (Linux)
- 30Wireless setup is requesting a WPS PIN to complete the setup
- 31I installed scan-key-tool, but it does not work. (Linux)
- 32I cannot print using my Brother machine on a wireless network (Mac)
- 33ControlCenter3 displays a blank screen at startup (Windows)
- 34Scan from the Brother iPrint&Scan application using Windows Phone.
- 35I cannot find some option in the Printing preferences. (For Windows)
- 36Download a file from the "Downloads" section and save it to Windows 8 computer.
- 37The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 38Print a web page from Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 39How to identify your Operating System (OS).
- 40Changes to the contents stored in the address book do not become effective in the stored speed dial numbers in Windows.
- 41The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
- 42Windows 7 Support Information
- 43Scan multiple pages into one file instead of each scan being saved as a separate file.
- 44Why does the message "Media is Full" appear on the LCD when I put a memory card into the media slot on my Brother machine? How can I clear it?
- 45Why does the message "No File" appear on the LCD when I put a memory card into the media slot on my Brother machine?
- 46I am asked to enter a password when starting the Remote Setup application. What is the password?
- 47Can I restrict access to certain operations on my Brother machine?
- 48I'm using Mac OS X 10.5. The network scanning feature does not work when pressing the scan key on the control panel of my Brother machine.
- 49Is there an XML Paper Specification Printer Driver for Windows XP or Windows Server 2003?
- 50I'm using Windows Vista and trying to use a network connected Brother machine. However, I cannot see the machine in the Network Explorer. What should I do?
