FAQs & Troubleshooting
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349 Results
- 1Replace Ink
- 2I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 3How do I load paper in paper tray#2?
- 4I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 5The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 6I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 7Can I print from and scan to iPhone, iPod touch and iPad?
- 8The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 9Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 10Locate files scanned with ControlCenter2 (For Macintosh)
- 11How do I adjust my Brother machine's tray use for copying and faxing?
- 12The printer status is Offline or Paused.
- 13The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 14Scan and save a document in PDF format (Scan to File)
- 15I cannot save a file downloaded from the Brother support website (For Windows)
- 16Enable the Brother machine's network interface.
- 17Protect your Brother machine against unauthorised access over the network
- 18Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.
- 19Scan from the Brother iPrint&Scan application using Windows Phone.
- 20Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 21Print a web page from iPrint&Scan when using an Android™ mobile device.
- 22Ink is still wet after printing on Glossy Paper and even after ink dries, smudge appears.
- 23Is there an XML Paper Specification Printer Driver for Windows XP or Windows Server 2003?
- 24Print using only the black ink cartridge when the Color cartridges have run out.
- 25Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed all the ink cartridges?
- 26I'm using Windows 2000 and Windows XP. I want to use a name from my address book to send a FAX. The address book is stored on a network share and when I try to access the address book I can not open it.
- 27Print the Network Configuration List
- 28Install the built-in drivers (For Windows 8 and Windows 10)
- 29Cannot print after a Windows 10 update (June 2020)
- 30Command List of brscan. (Linux)
- 31I cannot print using my Brother machine on a wireless network (Windows)
- 32Can I use AirPrint with my Brother machine?
- 33How to identify your Operating System (OS).
- 34How many times will my Brother machine automatically redial a busy number?
- 35How can I print, fax, copy and scan using A3/Ledger size paper?
- 36I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 37I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 38Can I use voice mail on the same line as my Brother machine?
- 39I'm using Windows Vista and trying to use a network connected Brother machine. However, I cannot see the machine in the Network Explorer. What should I do?
- 40I'm trying to install the driver with network settings, but the installation wizard is not able to locate the Brother machine on my network, I'm getting the message "No devices could be found over the network".
- 41When I try to print thin color borders in Microsoft® Excel, the borders are printed in black.
- 42When I print, the pages are smudged with ink. What should I do?
- 43I can not install/uninstall the driver when a memory card or USB Flash memory drive is installed into the media slot. What can I do?
- 44My Antivirus Software gives a warning message during the installation of Web BRAdmin.
- 45How do I clear the message "Unable to..." or "... Unable" ?
- 46I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 47I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 48I cannot print using my Brother machine on a wireless network (Mac)
- 49ControlCenter3 displays a blank screen at startup (Windows)
- 50When I try to scan the document, the scanner application crashes. (OS X 10.11)