FAQs & Troubleshooting
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- 1How can I print, fax, copy and scan using A3/Ledger size paper?
- 2I'm using Windows Vista, Windows 7, Windows 8 or Windows 10 and a network connected Brother machine. The following errors "Error - Sent to Printer", "Sent to Printer" or "Deleting - Printing" appear in the PC Print Queue.
- 3Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 4The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 5I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 6What is Brother iPrint&Scan?
- 7Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 8Can I print from or scan to Android™ Smartphone?
- 9Load paper in the paper tray
- 10I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 11When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 12Print using only the black ink cartridge when the Color cartridges have run out.
- 13Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 14I cannot install Brother drivers on Debian 10 or later (Linux)
- 15What driver package format is supported by my Linux distribution?
- 16Print a web page from iPrint&Scan when using an Android™ mobile device.
- 17Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 18Can I print from and scan to iPhone, iPod touch and iPad?
- 19Scan and save a document in PDF format (Scan to File)
- 20I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 21Why is legal scanning not an option on my Windows XP / Windows Vista computer when using the WIA driver?
- 22When I print, the pages are smudged with ink. What should I do?
- 23I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 24How do I load envelopes into my machine?
- 25Protect your Brother machine against unauthorised access over the network
- 26I cannot find some option in the Printing preferences. (For Windows)
- 27Printing from other applications than the Brother iPrint&Scan when using an Android™ mobile device.
- 28The edge of glossy paper is smudged.
- 29Why does the message "Media is Full" appear on the LCD when I put a memory card into the media slot on my Brother machine? How can I clear it?
- 30Where is the USB port on the machine?
- 31How do I factory reset the network settings?
- 32When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 33A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 34Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 35How do I know which side up my photo paper should be in the tray?
- 36The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 37I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 38Can I connect a telephone on the same line as the Brother machine in Fax/Tel Mode?
- 39Can I use voice mail on the same line as my Brother machine?
- 40One or more of my colors are not printing (blank). What can I do?
- 41I cannot save a file downloaded from the Brother support website (For Windows)
- 42Delete print jobs from the print queue.
- 43Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 44I cannot view scanned images that I saved to iCloud from iPhone / iPod touch or iPad using the Brother iPrint&Scan.
- 45Print a web page from Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 46Can I select paper trays from my device (iPhone, iPod touch and iPad) using the Brother iPrint&Scan?
- 47I cannot make borderless prints.
- 48Preview the faxes I receive before I print them.
- 49Locate files scanned with ControlCenter2 (For Macintosh)
- 50Discover the MAC address of the Brother network card