FAQs & Troubleshooting
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348 Results
- 1How can I print, fax, copy and scan using A3/Ledger size paper?
- 2What driver package format is supported by my Linux distribution?
- 3I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 4Can I print from and scan to iPhone, iPod touch and iPad?
- 5I cannot print using my Brother machine on a wireless network (Windows)
- 6Can I print from or scan to Android™ Smartphone?
- 7Pre-Required Procedures (Linux)
- 8When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 9I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 10When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 11How do I load paper in paper tray#2?
- 12Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 13When I connect the Brother machine to a USB hub, it doesn't work correctly.
- 14I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 15ControlCenter3 displays a blank screen at startup (Windows)
- 16Can I select paper trays from my device (Android™) using the Brother iPrint&Scan?
- 17Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 18Locate files scanned with ControlCenter2 (For Macintosh)
- 19Change the printer driver settings (Windows/macOS)
- 20I cannot use the Scan to E-mail with ControlCenter3 after installing Office 2010.
- 21Can I restrict access to certain operations on my Brother machine?
- 22I installed Macromedia Flash Player 8, but still I cannot use the Modern user interface of ControlCenter3.
- 23Which E-mail packages are compatible with ControlCenter3?
- 24When selecting grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?
- 25I cannot install Brother drivers on Debian 10 or later (Linux)
- 26"ControlCenter needs to be updated." - macOS 10.15 Catalina
- 27I installed scan-key-tool, but it does not work. (Linux)
- 28A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 29Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 30Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 31Verify if the Brother machine has a dial tone
- 32Can I change the amount of time my Brother machine stays in each mode?
- 33Can I use voice mail on the same line as my Brother machine?
- 34Why is legal scanning not an option on my Windows XP / Windows Vista computer when using the WIA driver?
- 35Scan a document from a Windows XP application
- 36Glossy Paper does not feed correctly. What can I do?
- 37When I print, the pages are smudged with ink. What should I do?
- 38I cannot install the Linux printer driver in Fedora 33 or later. (Linux)
- 39Uninstall Scan-key-tool. (Linux)
- 40I cannot print using my Brother machine on a wireless network (Mac)
- 41I cannot save a file downloaded from the Brother support website (For Windows)
- 42Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 43I cannot view scanned images that I saved to iCloud from iPhone / iPod touch or iPad using the Brother iPrint&Scan.
- 44Print data from the Clipboard in Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 45Print a web page from iPrint&Scan when using an Android™ mobile device.
- 46Can I select paper trays from my device (iPhone, iPod touch and iPad) using the Brother iPrint&Scan?
- 47I cannot make borderless prints.
- 48Can I use AirPrint with my Brother machine?
- 49The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 50The Error message "A file required cannot be found.(CC035)" appears when I click "Remote Setup" or "Quick-Dial" button from ControlCenter2. (For Macintosh)