FAQs & Troubleshooting
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MFC-6490CW
348 Results
1.
Can I print from or scan to Android™ Smartphone?
2.
When I try to scan the document, the scanner application crashes. (OS X 10.11)
3.
How can I print, fax, copy and scan using A3/Ledger size paper?
4.
Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
5.
I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
6.
ControlCenter3 displays a blank screen at startup (Windows)
7.
Can I use voice mail on the same line as my Brother machine?
8.
Why is legal scanning not an option on my Windows XP / Windows Vista computer when using the WIA driver?
9.
Scan and save a document in PDF format (Scan to File)
10.
Can I connect a telephone on the same line as the Brother machine in Fax/Tel Mode?
11.
I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
12.
Can I print all PDF formats from my device (Android™) using the Brother iPrint&Scan?
13.
Configure a cover page for PC-FAX.
14.
Print using only the black ink cartridge when the Color cartridges have run out.
15.
Scan a document from a Windows Vista application
16.
When I try to OCR into WordPad using ScanSoft™ PaperPort™ 11SE with OCR or Brother ControlCenter3, the text comes out as gibberish. This started after I installed Windows XP Service Pack 2 (SP2).
17.
My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
18.
Cannot print after a Windows 10 update (June 2020)
19.
Wireless setup is requesting a WPS PIN to complete the setup
20.
Download a file from the "Downloads" section and save it to Windows 8 computer.
21.
Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
22.
The scanned documents in my Android™ mobile device are not displayed in the documents list of the Brother Image Viewer application.
23.
Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
24.
Scan from the Brother iPrint&Scan application using your iOS supported devices including iPhone, iPad and iPod touch.
25.
I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
26.
Send a PC-FAX
27.
The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
28.
The printer status is Offline or Paused.
29.
Scan multiple pages into one file instead of each scan being saved as a separate file.
30.
I cannot remove red-eye.