FAQs & Troubleshooting
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303 Results
- 1Clear the paper jam or printer jam.
- 2Scan and save a document in PDF format (Scan to File)
- 3When I start the Remote Setup Software, the error message "RS 005-xx" or "RS 006-xx" appears on the display.
- 4I cannot install Brother drivers on Debian 10 or later (Linux)
- 5Change the printer driver settings (Windows/macOS)
- 6How do I print on an envelope?
- 7ControlCenter3 displays a blank screen at startup (Windows)
- 8I cannot save a file downloaded from the Brother support website (For Windows)
- 9I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 10Can I print from or scan to Android™ Smartphone?
- 11The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 - 10.8)
- 12When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 13I'm using Windows 98/ Me/ 2000/ XP or Windows NT 4.0. When trying to scan using the Brother ControlCenter2, the error message "Scanning failed. Please try to scan the image again, if the error happens again please restart your computer, and then try to scan again. (CC031)" appears and I cannot scan. What should I do?
- 14I configured the "IP Config" method of the machine to "Auto" to assign an IP address automatically, however it was changed to "Static" unexpectedly. I get an error message that indicates IP address is not unique, or a document is printed out by the machine I didn't expected. What can I do?
- 15Why can't I print when an ink cartridge is empty?
- 16I want to print using CUPS while keeping SELinux enabled. (Linux)
- 17I'm using SuSE11.2. I cannot print to Brother monochrome machines. (Linux)
- 18Pre-Required Procedures (Linux)
- 19I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 20Download a file from the "Downloads" section and save it to Windows 8 computer.
- 21The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 22The Error message "A file required cannot be found.(CC035)" appears when I click "Remote Setup" or "Quick-Dial" button from ControlCenter2. (For Macintosh)
- 23Discover the MAC address of the Brother network card
- 24The error message "[model name] cannot be found. ... (CC3-202-03031b02)" appears when scanning a document using ControlCenter3 on Windows 7 with the USB connection.
- 25I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 26I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 27I'm using Windows XP Professional x64 Edition/ Windows Vista 64-bit edition. I'm unable to scan from Corel® Paint Shop Pro® X using the WIA driver.
- 28One or more of my colors are not printing (blank). What can I do?
- 29When scanning to OCR from Brother Control Center 2.0, the OCR application doesn't launch. I have Windows® XP Service Pack 2 (SP2) installed. What should I do?
- 30When I print, the pages are smudged with ink. What should I do?
- 31After I installed Sun JavaVM, some applications will not work correctly.
- 32I can not install/uninstall the driver when a CompactFlash®, SmartMedia®, Memory Stick®, xD-Picture Card™, Secure Digital™ card is installed into the media slot. What can I do?
- 33I'm using Windows 2000 and Windows XP. I want to use a name from my address book to send a FAX. The address book is stored on a network share and when I try to access the address book I can not open it.
- 34I'm using Mac OS® 9. I get an Error message of Type 1,010 when I am trying to scan into my Macintosh®. What can I do?
- 35Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 36The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 37How can I locate the Print Center or Printer Setup Utility and add my Brother machine using Mac OS X 10.0-10.4?
- 38I'm using Windows®. Print speed is too slow. What can I do?
- 39While writing data to the media (memory) card in the media slot, the status dialog box has not been updated. It appears to have frozen. What can I do?
- 40Wireless setup is requesting a WPS PIN to complete the setup
- 41Delete a network scanner entry. (Linux)
- 42I'm using a Debian based distribution (e.g. Ubuntu, Kubuntu etc). When installing the CUPS Wrapper driver, I get the following error message: "/usr/local/Brother/cupswrapper/cupswrapper[model name]: No such file or directory". (Linux)
- 43Uninstall printer drivers (Linux)
- 44Set up your Brother machine on a wireless network.
- 45The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 46The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 47I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 - 10.8)
- 48I am sharing my Brother machine. I can print but cannot scan.
- 49Scan to Email does not work with Outlook2003 or Outlook2007. What can I do? (For ControlCenter3 Users)
- 50Can I print using only the black ink cartridge when the Color cartridges have run out?