FAQs & Troubleshooting
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- 1I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 2I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 3I'm using Windows Vista. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 4Clear the paper jam or printer jam.
- 5The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 6When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 7How do I set a password on my Brother network card?
- 8Can I print from or scan to Android™ Smartphone?
- 9I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader™/ Reader®. What can I do to correct this?
- 10I'm using Mac OS® 9. I get an Error message of Type 1,010 when I am trying to scan into my Macintosh®. What can I do?
- 11I cannot save a file downloaded from the Brother support website (For Windows)
- 12Scan to Email does not work with Outlook2002, Outlook2003 or Outlook2007. What can I do?
- 13I'm using Windows 98/ Me/ 2000/ XP or Windows NT 4.0. When trying to scan using the Brother ControlCenter2, the error message "Scanning failed. Please try to scan the image again, if the error happens again please restart your computer, and then try to scan again. (CC031)" appears and I cannot scan. What should I do?
- 14I'm trying to install the driver with network settings, but the installation wizard is not able to locate the Brother machine on my network, I'm getting the message "No devices could be found over the network".
- 15I cannot print using my Brother machine on a wireless network (Windows)
- 16How do I clear Machine Error 46?
- 17I cannot use the Scan to E-mail with ControlCenter3 after installing Office 2010.
- 18Can I print using only the black ink cartridge when the Color cartridges have run out?
- 19When selecting grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?
- 20What is the BRAdmin Professional software used for?
- 21Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 22I cannot install Brother drivers on Debian 10 or later (Linux)
- 23Can I print from and scan to iPhone, iPod touch and iPad?
- 24Scan and save a document in PDF format (Scan to File)
- 25When I print images, the quality is not good (Linux)
- 26I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 27The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 28The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 29Which E-mail packages are compatible with ControlCenter3?
- 30I'm using Windows XP. I can't scan or the scanner doesn't work properly after installing the WIA driver. What can I do?
- 31Can I confirm that the FAX was sent correctly?
- 32What are the differences between the BRAdmin Professional and the Web BRAdmin software?
- 33How do I factory reset the print server?
- 34I cannot install the fax driver (brmfcfaxdrv) in Fedora 40 or later, or in its derivatives. (Linux)
- 35My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 36What driver package format is supported by my Linux distribution?
- 37To install the printer driver easily using a tool. (Linux)
- 38Pre-Required Procedures (Linux)
- 39Protect your Brother machine against unauthorised access over the network
- 40Download a file from the "Downloads" section and save it to Windows 8 computer.
- 41Install the built-in drivers (For Windows 8 and Windows 10)
- 42How to identify your Operating System (OS).
- 43Important points you need to confirm before configuring your Brother machine for a wireless network.
- 44Change the printer driver settings (Windows/macOS)
- 45The error message "[model name] cannot be found. ... (CC3-202-03031b02)" appears when scanning a document using ControlCenter3 on Windows 7 with the USB connection.
- 46I can print but cannot scan via network. (For Windows)
- 47My machine does regular cleaning cycles in the night. How can I correct this?
- 48Why doesn't my Brother machine have a dial tone?
- 49I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 50I replaced my ink cartridge but the LCD is still displaying "Near Empty".