FAQs & Troubleshooting
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MFC-640CW
302 Results
1.
Clear the paper jam or printer jam.
2.
I'm using Windows 98/ Me/ 2000/ XP or Windows NT 4.0. When trying to scan using the Brother ControlCenter2, the error message "Scanning failed. Please try to scan the image again, if the error happens again please restart your computer, and then try to scan again. (CC031)" appears and I cannot scan. What should I do?
3.
When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
4.
Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed all the ink cartridges?
5.
What driver package format is supported by my Linux distribution?
6.
Scan and save a document in PDF format (Scan to File)
7.
I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
8.
Protect your Brother machine against unauthorised access over the network
9.
I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
10.
Discover the MAC address of the Brother network card
11.
I'm using Windows Vista or Windows 7 and trying to use a Brother machine connected to the network, but the machine stays offline and I cannot print.
12.
Can I print from and scan to iPhone, iPod touch and iPad?
13.
The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 - 10.8)
14.
I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
15.
I'm using Mac OS X. When I click on any button in the Control Center 2.0 the program crashes or freezes.
16.
I'm using Windows XP and when I attempt to install the USB drivers on my Brother machine I receive the message "Cannot Install this Hardware" and I am unable to print. What can I do?
17.
How do I store numbers on my fax machine for easy dialing? (One-Touch, Speed Dial)
18.
I am trying to use a Brother driver from the CD supplied with the machine or downloaded from the Internet, and I cannot scan from Windows Server 2003, Windows Server 2008, Windows Server 2008 R2, or Windows Server 2012.
19.
How do I print on an envelope?
20.
The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
21.
Wireless setup is requesting a WPS PIN to complete the setup
22.
Check the firmware version.
23.
Delete print jobs from the print queue.
24.
Download a file from the "Downloads" section and save it to Windows 8 computer.
25.
The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
26.
The edge of glossy paper is smudged.
27.
I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 - 10.8)
28.
I can print but cannot scan via network. (For Windows)
29.
I cannot use the Scan to E-mail with ControlCenter3 after installing Office 2010.
30.
How do I set a password on my Brother network card?