FAQs & Troubleshooting
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MFC-640CW
303 Results
1.
Clear the paper jam or printer jam.
2.
I cannot install Brother drivers on Debian 10 or later (Linux)
3.
When I print, the pages are smudged with ink. What should I do?
4.
I'm using Mac OS® 9. I get an Error message of Type 1,010 when I am trying to scan into my Macintosh®. What can I do?
5.
What driver package format is supported by my Linux distribution?
6.
I'm using Windows 98/ Me/ 2000/ XP or Windows NT 4.0. When trying to scan using the Brother ControlCenter2, the error message "Scanning failed. Please try to scan the image again, if the error happens again please restart your computer, and then try to scan again. (CC031)" appears and I cannot scan. What should I do?
7.
Discover the MAC address of the Brother network card
8.
When I try to install the MFL-Pro Suite from the CD-ROM, I receive an Internal Error 2723 and an IS001 Error stating: The PaperPort Installer doesn't respond. What can I do?
9.
I'm trying to install the driver with network settings, but the installation wizard is not able to locate the Brother machine on my network, I'm getting the message "No devices could be found over the network".
10.
My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
11.
I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
12.
I'm using Mac OS® X. I cannot locate my Brother machine from "Printer Setup Utility" or the web browser (Safari). Why?
13.
I can not install/uninstall the driver when a CompactFlash®, SmartMedia®, Memory Stick®, xD-Picture Card™, Secure Digital™ card is installed into the media slot. What can I do?
14.
I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader™/ Reader®. What can I do to correct this?
15.
The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
16.
How to identify your Operating System (OS).
17.
The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
18.
Changes to the contents stored in the address book do not become effective in the stored speed dial numbers in Windows.
19.
I'm using Mac OS X 10.4 Tiger. I cannot scan after installing the scanner driver.
20.
I am having issues with the paper feed. What can I do?
21.
I replaced my ink cartridge, but the LCD is still displaying "Ink Empty". What can I do?
22.
I'm using Mac OS X 10.2 - 10.4 and I'm getting error messages when I try to print.
23.
My Antivirus Software gives a warning message during the installation of Web BRAdmin.
24.
I cannot print using my Brother machine on a wireless network (Mac)
25.
I cannot save a file downloaded from the Brother support website (For Windows)
26.
Delete print jobs from the print queue.
27.
Change the printer driver settings (Windows/macOS)
28.
The error message "[model name] cannot be found. ... (CC3-202-03031b02)" appears when scanning a document using ControlCenter3 on Windows 7 with the USB connection.
29.
I replaced my ink cartridge but the LCD is still displaying "Near Empty".
30.
Where is the USB port on the machine? I can't find it on the back of the unit.