FAQs & Troubleshooting
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- 1I'm trying to install the driver with network settings, but the installation wizard is not able to locate the Brother machine on my network, I'm getting the message "No devices could be found over the network".
- 2I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 3What is Brother iPrint&Scan?
- 4Print using only the black ink cartridge when the Color cartridges have run out.
- 5One or more of my colors are not printing (blank). What can I do?
- 6Replace Ink
- 7The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 8The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 9The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 10Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 11My documents are not feeding through the Automatic Document Feeder when I try to send a fax, scan to the PC, or make a copy.
- 12When I try to OCR into WordPad using ScanSoft™ PaperPort™ 11SE with OCR or Brother ControlCenter3, the text comes out as gibberish. This started after I installed Windows XP Service Pack 2 (SP2).
- 13When scanning a document to be copied or faxed, the LCD shows "Out of Memory."
- 14I cannot install Brother drivers on Debian 10 or later (Linux)
- 15Pre-Required Procedures (Linux)
- 16How do I know which side up my photo paper should be in the tray?
- 17The printer status is Offline or Paused.
- 18Can I print directly onto DVDs or CDs?
- 19Scan and save a document in PDF format (Scan to File)
- 20I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
- 21I cannot use the Scan to E-mail with ControlCenter3 after installing Office 2010.
- 22When I try to print thin color borders in Microsoft® Excel, the borders are printed in black.
- 23I'm using Mac OS X 10.4 Tiger. I cannot scan after installing the scanner driver.
- 24Scan a document in OS X 10.8/macOS 10.12 - 10.15.
- 25Can I reduce the size of a received fax to fit the size of the paper in the Brother machine?
- 26I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 27ControlCenter3 displays a blank screen at startup (Windows)
- 28When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 29I cannot save a file downloaded from the Brother support website (For Windows)
- 30Download a file from the "Downloads" section and save it to Windows 8 computer.
- 31The scanned documents in my Android™ mobile device are not displayed in the documents list of the Brother Image Viewer application.
- 32Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 33Can I select paper trays from my device (iPhone, iPod touch and iPad) using the Brother iPrint&Scan?
- 34I cannot make borderless prints.
- 35Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 36Printing documents from the Brother iPrint&Scan when using an Android™ mobile device.
- 37I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 38Preview the faxes I receive before I print them.
- 39Can I print from or scan to Android™ Smartphone?
- 40Can I print from and scan to iPhone, iPod touch and iPad?
- 41Change the printer driver settings (Windows/macOS)
- 42Is my Brother machine compatible with third party print servers?
- 43I am asked to enter a password when starting the Remote Setup application. What is the password?
- 44The ink cartridges run out very quickly. Is there any reason for that?
- 45I'm using Windows XP Professional x64 Edition/ Windows Vista 64-bit edition. I'm unable to scan from Corel® Paint Shop Pro® X using the WIA driver.
- 46Some characters are missing when printing PDF files from Adobe® Acrobat® / Adobe® Acrobat® Reader® / Adobe® Reader®. What can I do to correct this?
- 47Add my Brother machine (the printer driver) using Mac OS X 10.5 - 10.11.
- 48What is Distinctive Ring and how do I program it?
- 49Improve poor print quality.
- 50The message "Poor Line Condition" or "NG" appears on the Transmission Verification Report when I try to send a fax.