FAQs & Troubleshooting
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- 1My documents are not feeding through the Automatic Document Feeder when I try to send a fax, scan to the PC, or make a copy.
- 2Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 3Ink is still wet after printing on Glossy Paper and even after ink dries, smudge appears.
- 4I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 5The printer status is Offline or Paused.
- 6Print using only the black ink cartridge when the Color cartridges have run out.
- 7Can I use voice mail on the same line as my Brother machine?
- 8How do I load envelopes into my machine?
- 9The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 10Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 11Delete numbers stored in my Brother machine's Caller ID History.
- 12Which E-mail packages are compatible with ControlCenter3?
- 13Why doesn't the machine answer when receiving a call?
- 14The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 15When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 16I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 17When I print, the pages are smudged with ink. What should I do?
- 18I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 19I cannot send a fax using PC-FAX (Windows 10)
- 20Can I select paper trays from my device (iPhone, iPod touch and iPad) using the Brother iPrint&Scan?
- 21I can not install/uninstall the driver when a memory card or USB Flash memory drive is installed into the media slot. What can I do?
- 22Cannot print after a Windows 10 update (June 2020)
- 23Open the Control Panel (For Windows)
- 24Install the built-in drivers (For Windows 8 and Windows 10)
- 25Print Photos or Documents from the Brother iPrint&Scan application when using an iPhone, iPod touch and iPad.
- 26Scan from the Brother iPrint&Scan application using your iOS supported devices including iPhone, iPad and iPod touch.
- 27Discover the MAC address of the Brother network card
- 28Configure a cover page for PC-FAX.
- 29Change the printer driver settings (Windows/macOS)
- 30Paper jams or ink trace (smudges) occur when feeding A3 paper.
- 31I'm using Windows XP Professional x64 Edition/ Windows Vista 64-bit edition. I'm unable to scan from Corel® Paint Shop Pro® X using the WIA driver.
- 32Is my Brother machine compatible with Windows Vista?
- 33In Windows, the Brother printer driver windows are in a foreign language. How can I change the printer driver windows to be in a local language?
- 34One or more of my colors are not printing (blank). What can I do?
- 35Can I transfer faxes to the PC when my machine has a mechanical problem?
- 36When I run the Firmware update tool or the I-FAX install tool, it asks me about my internet connection method. There are two options: 'Connect directly' or 'Using proxy'. Which one should I choose?
- 37The keys on the control panel do not respond.
- 38Paper Jam
- 39Replace Ink
- 40What is the "Station ID" and how do I set it?
- 41My Antivirus Software gives a warning message during the installation of Web BRAdmin.
- 42How do I know which Receive Mode to select?
- 43The Brother machine does not appear in the Print Center or Printer Setup Utility. (Mac OS X 10.2 - 10.4)
- 44I'm using Ubuntu 23.04 on their derivatives. I cannot print from Brother Inkjet Printer. (Linux)
- 45Can I print all PDF formats from my device (Android™) using the Brother iPrint&Scan?
- 46I still receive the error message "Paper Jam" after I removed the jammed paper.
- 47How to identify your Operating System (OS).
- 48Stop my Brother machine from automatically redialing a number.
- 49Can I print from or scan to Android™ Smartphone?
- 50How many times will my Brother machine automatically redial a number?