FAQs & Troubleshooting
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283 Results
- 1When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 2Download a file from the "Downloads" section and save it to Windows 8 computer.
- 3Why doesn't the machine answer when receiving a call?
- 4Can I program my Brother machine to forward the faxes I receive to another location?
- 5One or more of my colors are not printing (blank). What can I do?
- 6The Printer Driver does not show print resolution. How do I determine the resolution settings?
- 7The edge of glossy paper is smudged.
- 8Change the printer driver settings (Windows/macOS)
- 9I'm using Windows XP Professional x64 Edition/ Windows Vista 64-bit edition. I'm unable to scan from Corel® Paint Shop Pro® X using the WIA driver.
- 10I replaced my ink cartridge, but the LCD is still displaying "Ink Empty". What can I do?
- 11When using Microsoft® Word 2002, borders that use wavy lines, dots or dashes are printed as solid lines. What can I do?
- 12I cannot install the LPD/LPRng driver and get a message that LPD does not exist. (Linux)
- 13Print command (LPR) (Linux)
- 14Command List of brscan. (Linux)
- 15How to use Scan-key-tool features. (Scan-to-File, Scan-to-Image or Scan-to E-mail) (Linux)
- 16Configure scan settings without administrator privileges (Linux)
- 17The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 18I cannot print from my computer via network. (For Macintosh)
- 19When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 20I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 21I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 22I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 23Can I use voice mail on the same line as my Brother machine?
- 24Scan a document from the Windows Vista Photo Gallery
- 25Why is legal scanning not an option on my Windows XP / Windows Vista computer when using the WIA driver?
- 26I cannot use the "Modules Update" button on Web BRAdmin.
- 27Why does my computer become unresponsive when using the USB interface to connect the Brother machine?
- 28When I print, the pages are smudged with ink. What should I do?
- 29The keys on the control panel do not respond.
- 30How do I load paper in paper tray#2?
- 31Delete a network scanner entry. (Linux)
- 32Print command (cupswrapper) (Linux)
- 33I'm using FreeBSD. Do you have a driver for FreeBSD? (Linux)
- 34I'm using SuSE11.2. I cannot print to Brother monochrome machines. (Linux)
- 35Windows 10 Support Information
- 36How to identify your Operating System (OS).
- 37The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 38A message to install Java runtime appears when I start some applications on Mac OS X 10.7 or greater.
- 39I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 40Changes to the contents stored in the address book do not become effective in the stored speed dial numbers in Windows.
- 41I can print but cannot scan via network. (For Macintosh)
- 42Windows 7 Support Information
- 43How do I clear Machine Error 46?
- 44Why does the message "No File" appear on the LCD when I put a memory card into the media slot on my Brother machine?
- 45I'm using Mac OS X 10.6.x. The network scanning feature does not work when pressing the scan key on the control panel of my Brother machine.
- 46Can I print using only the black ink cartridge when the Color cartridges have run out?
- 47When I try to install the MFL-Pro Suite from the CD-ROM, I receive an Internal Error 2723 and an IS001 Error stating: The PaperPort Installer doesn't respond. What can I do?
- 48I'm using Firefox® 2.0 or higher as a web browser. I clicked the "Close this window" button on the page that was opened along with the HTML manual, however the browser window does not close. What can I do?
- 49When I print from Microsoft Excel 2002/2003, Word 2002/2003 or PowerPoint 2002/2003, semitransparent graphics are printed incorrectly.
- 50I installed Macromedia Flash Player 8, but still I cannot use the Modern user interface of ControlCenter3.