FAQs & Troubleshooting
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283 Results
- 1Can I use voice mail on the same line as my Brother machine?
- 2I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader™/ Reader®. What can I do to correct this?
- 3The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 4When selecting grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?
- 5I'm using Mac OS X 10.4 Tiger. I cannot scan after installing the scanner driver.
- 6What are the differences between the BRAdmin Professional and the Web BRAdmin software?
- 7Why can't I print when an ink cartridge is empty?
- 8Pre-Required Procedures (Linux)
- 9Can I print from and scan to iPhone, iPod touch and iPad?
- 10Scan and save a document in PDF format (Scan to File)
- 11I'm using Mac OS X. When I click on any button in the Control Center 2.0 the program crashes or freezes.
- 12One or more of my colors are not printing (blank). What can I do?
- 13How to identify your Operating System (OS).
- 14Can I print using only the black ink cartridge when the Color cartridges have run out?
- 15How do I clear the message "PAPER JAM" or "PRINTER JAM" from the display?
- 16I'm using Mac OS X 10.2 - 10.4 and I'm getting error messages when I try to print.
- 17How do I print the received faxes that are stored in memory? (Fax Storage)
- 18Delete print jobs from the print queue.
- 19Locate files scanned with ControlCenter3 (For Windows)
- 20Can I print from or scan to Android™ Smartphone?
- 21Change the printer driver settings (Windows/macOS)
- 22How many times will my Brother machine automatically redial a busy number?
- 23How do I know which side up my photo paper should be in the tray?
- 24The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 25Why does the message "No File" appear on the LCD when I put a memory card into the media slot on my Brother machine?
- 26How do I adjust the settings of the ring volume, beeper volume and speaker volume on my Brother machine?
- 27How do I load 10 x 15 Glossy paper into my machine?
- 28I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 29When I try to print thin color borders in Microsoft® Excel, the borders are printed in black.
- 30Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed all the ink cartridges?
- 31How do I load paper in paper tray#2?
- 32I cannot print from my computer via USB.
- 33My machine only prints one copy of my document even though I have asked it to print two or more. (For Windows 2000/XP and Windows Vista)
- 34I'm using Mac OS X 10.7.x or greater. The network scanning feature does not work when using the SCAN key or the control panel of my Brother machine.
- 35In Windows, the Brother printer driver windows are in a foreign language. How can I change the printer driver windows to be in a local language?
- 36Scan a document in Mac OS X 10.6.
- 37Uninstall the drivers. (Mac OS X 10.2 - 10.4)
- 38I want to use the Simple Network Configuration capabilities of Apple Mac OS X but I cannot find my printer in the "Print Center", "Printer Setup Utility" or "Default Printer Browser".
- 39I cannot install the fax driver (brmfcfaxdrv) in Fedora 40 or later, or in its derivatives. (Linux)
- 40I cannot install Scan-key-tool in Ubuntu 23.10 or later, or in its derivatives. (Linux)
- 41I'm using Ubuntu 23.04 on their derivatives. I cannot print from Brother Inkjet Printer. (Linux)
- 42I'm using Ubuntu 11.10 or higher. I cannot scan from my Brother Machine. (Linux)
- 43I cannot save a file downloaded from the Brother support website (For Windows)
- 44Install the built-in drivers (For Windows 8 and Windows 10)
- 45The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 46I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 47The error message "[model name] cannot be found. ... (CC3-202-03031b02)" appears when scanning a document using ControlCenter3 on Windows 7 with the USB connection.
- 48The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
- 49Is my Brother machine compatible with third party print servers?
- 50How do I clear Machine Error 46?