FAQs & Troubleshooting
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MFC-5860CN
283 Results
1.
When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
2.
When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
3.
How do I know which side up my photo paper should be in the tray?
4.
When scanning to OCR from Brother Control Center3, the OCR application doesn't launch. I have Windows XP Service Pack 2 (SP2) installed. What should I do?
5.
I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
6.
Why is legal scanning not an option on my Windows XP / Windows Vista computer when using the WIA driver?
7.
One or more of my colors are not printing (blank). What can I do?
8.
The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
9.
When I try to print thin color borders in Microsoft® Excel, the borders are printed in black.
10.
Cannot print after a Windows 10 update (June 2020)
11.
The Error message "A file required cannot be found.(CC035)" appears when I click "Remote Setup" or "Quick-Dial" button from ControlCenter2. (For Macintosh)
12.
Can I print from or scan to Android™ Smartphone?
13.
I'm using Windows XP Professional x64 Edition/ Windows Vista 64-bit edition. I'm unable to scan from Corel® Paint Shop Pro® X using the WIA driver.
14.
I'm using Mac OS X. When I click on any button in the Control Center 2.0 the program crashes or freezes.
15.
When I print, the pages are smudged with ink. What should I do?
16.
What kind of Media Adapter can I use?
17.
When I run the Firmware update tool or the I-FAX install tool, it asks me about my internet connection method. There are two options: 'Connect directly' or 'Using proxy'. Which one should I choose?
18.
How do I clear the message "PAPER JAM" or "PRINTER JAM" from the display?
19.
What does "NG" or "ERROR" on the Transmission Verification Report mean?
20.
I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader™/ Reader®. What can I do to correct this?
21.
Why are the faxes I send always received with a black vertical line down the page?
22.
ControlCenter3 displays a blank screen at startup (Windows)
23.
Check the firmware version.
24.
The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
25.
I cannot make borderless prints.
26.
Locate files scanned with ControlCenter2 (For Macintosh)
27.
Change the printer driver settings (Windows/macOS)
28.
How many times will my Brother machine automatically redial a busy number?
29.
Changes to the contents stored in the address book do not become effective in the stored speed dial numbers in Windows.
30.
Scan multiple pages into one file instead of each scan being saved as a separate file.