FAQs & Troubleshooting
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271 Results
- 1When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 2My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 3I'm using Windows Vista. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 4I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 5What is the BRAdmin Professional software used for?
- 6I cannot install Brother drivers on Debian 10 or later (Linux)
- 7The printer status is Offline or Paused.
- 8ControlCenter3 displays a blank screen at startup (Windows)
- 9Can I print from and scan to iPhone, iPod touch and iPad?
- 10Scan and save a document in PDF format (Scan to File)
- 11Scan multiple pages into one file instead of each scan being saved as a separate file.
- 12I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 13I am using Voice Over Internet Protocol (VoIP) and cannot send and/or receive faxes. What can I do?
- 14Why is legal scanning not an option on my Windows XP / Windows Vista computer when using the WIA driver?
- 15I'm trying to install the driver with network settings, but the installation wizard is not able to locate the Brother machine on my network, I'm getting the message "No devices could be found over the network".
- 16I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 17I'm using Windows XP. I can't scan or the scanner doesn't work properly after installing the WIA driver. What can I do?
- 18I am having issues with the paper feed. What can I do?
- 19When I run the Firmware update tool or the I-FAX install tool, it asks me about my internet connection method. There are two options: 'Connect directly' or 'Using proxy'. Which one should I choose?
- 20I can not install/uninstall the driver when a CompactFlash®, SmartMedia®, Memory Stick®, xD-Picture Card™, Secure Digital™ card is installed into the media slot. What can I do?
- 21How do I factory reset the print server?
- 22I'm using Macintosh®. What are the settings in the Scanner window used for?
- 23The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 24I cannot print from my computer via network. (For Windows)
- 25The BRAdmin Professional software is not able to locate the Brother machine on my network.
- 26Cannot print after a Windows 10 update (June 2020)
- 27Delete print jobs from the print queue.
- 28The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 29How to identify your Operating System (OS).
- 30The edge of glossy paper is smudged.
- 31I cannot install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 32How do I clear Machine Error 46?
- 33Scan to Email does not work with Outlook2003 or Outlook2007. What can I do? (For ControlCenter3 Users)
- 34Which E-mail packages are compatible with ControlCenter3?
- 35Can third party ink be used to refill the ink cartridges?
- 36When I try to print thin color borders in Microsoft® Excel, the borders are printed in black.
- 37Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed all the ink cartridges?
- 38When I try to OCR into WordPad using PaperPort® 8.0SE or 9.0SE or Brother Control Center, the text comes out as gibberish. This started after I installed Windows® XP Service Pack 2 (SP2). Why and what should I do?
- 39Where is the USB port on the machine? I can't find it on the back of the unit.
- 40The link icon for Outlook Express is not displayed in PaperPort®. What should I do?
- 41What does "NG" or "ERROR" on the Transmission Verification Report mean?
- 42Why doesn't the machine answer when receiving a call?
- 43I'm using Mac OS X 10.5 or greater and I'm getting error messages when I try to print.
- 44I'm using Mac OS X 10.2 - 10.4 and I'm getting error messages when I try to print.
- 45When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 46My Antivirus Software gives a warning message during the installation of Web BRAdmin.
- 47How do I print on an envelope?
- 48Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 49How do I know the current network configuration?
- 50What driver package format is supported by my Linux distribution?