FAQs & Troubleshooting
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281 Results
- 1The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 - 10.8)
- 2Download a file from the "Downloads" section and save it to Windows 8 computer.
- 3How to identify your Operating System (OS).
- 4"How do I clear the message Unable to..." ( "Unable to Change" "Unable to Clean" "Unable to Init" "Unable to Print" "Unable to Scan" )?
- 5My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 6The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 7The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 8The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 9Change the printer driver settings (Windows/macOS)
- 10I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 11I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 12I'm using Windows Vista. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 13I am having issues with the paper feed. What can I do?
- 14When I run the Firmware update tool or the I-FAX install tool, it asks me about my internet connection method. There are two options: 'Connect directly' or 'Using proxy'. Which one should I choose?
- 15I cannot scan with brscan, brscan2, or brscan3 via USB (Linux)
- 16When I try to use the scan key on my network connected machine, I receive the error "Check connection" or I can not select anything except "scan to FTP". (Linux)
- 17I cannot install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 18Why doesn't my Brother machine have a dial tone?
- 19I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
- 20Scan to Email does not work with Outlook2003 or Outlook2007. What can I do? (For ControlCenter3 Users)
- 21When I try to install the MFL-Pro Suite from the CD-ROM, I receive an Internal Error 2723 and an IS001 Error stating: The PaperPort Installer doesn't respond. What can I do?
- 22When printing from my Apple Mac OS 10.x the print is coming out mirrored.
- 23I'm trying to install the driver with network settings, but the installation wizard is not able to locate the Brother machine on my network, I'm getting the message "No devices could be found over the network".
- 24Can I print a report that will show a listing of faxes I sent and received?
- 25I replaced my ink cartridge, but the LCD is still displaying "Ink Empty". What can I do?
- 26I'm using Mac OS X 10.5 or greater and I'm getting error messages when I try to print.
- 27When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 28How do I factory reset the print server?
- 29How do I adjust the number of times my Brother machine rings before it answers?
- 30The printer status is Offline or Paused.
- 31Scan and save a document in PDF format (Scan to File)
- 32I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 33Does NC-2200w work with Windows Vista?
- 34Some characters are missing when printing PDF files from Adobe® Acrobat® / Adobe® Acrobat® Reader® / Adobe® Reader®. What can I do to correct this?
- 35I'm using Mac OS X. When I click on any button in the Control Center 2.0 the program crashes or freezes.
- 36Why is legal scanning not an option on my Windows XP / Windows Vista computer when using the WIA driver?
- 37I'm using Windows 98/ Me/ 2000/ XP or Windows NT 4.0. When trying to scan using the Brother ControlCenter2, the error message "Scanning failed. Please try to scan the image again, if the error happens again please restart your computer, and then try to scan again. (CC031)" appears and I cannot scan. What should I do?
- 38In Windows, the Brother printer driver windows are in a foreign language. How can I change the printer driver windows to be in a local language?
- 39How do I know which receive mode to select?
- 40How do I program the date and time?
- 41Where is the full User's Guide? I can't find enough information in the paper manual.
- 42Cannot print after a Windows 10 update (June 2020)
- 43The scan key does not work after reconnecting the USB cable or rebooting my machine (openSUSE 11.4) (Linux)
- 44When I print images, the quality is not good (Linux)
- 45Print command (LPR) (Linux)
- 46Delete print jobs from the print queue.
- 47I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 - 10.8)
- 48I cannot print from my computer via network. (For Windows)
- 49Install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 50"Scan to E-mail" defaults to Microsoft® Outlook Express. How can I change it to Microsoft® Outlook?