FAQs & Troubleshooting
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MFC-5840CN
271 Results
1.
The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
2.
Can I print from or scan to Android™ Smartphone?
3.
Can I print from and scan to iPhone, iPod touch and iPad?
4.
Scan to Email does not work with Outlook2003 or Outlook2007. What can I do? (For ControlCenter3 Users)
5.
I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
6.
Change the printer driver settings (Windows/macOS)
7.
I'm using Windows XP Professional x64 Edition/ Windows Vista 64-bit edition. I'm unable to scan from Corel® Paint Shop Pro® X using the WIA driver.
8.
The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 - 10.8)
9.
Does NC-2200w work with Windows Vista?
10.
I cannot save a file downloaded from the Brother support website (For Windows)
11.
Download a file from the "Downloads" section and save it to Windows 8 computer.
12.
The Error message "A file required cannot be found.(CC035)" appears when I click "Remote Setup" or "Quick-Dial" button from ControlCenter2. (For Macintosh)
13.
Which E-mail packages are compatible with ControlCenter2?(For Windows 2000/XP)
14.
Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed all the ink cartridges?
15.
What kind of Media Adapter can I use?
16.
I can not install/uninstall the driver when a CompactFlash®, SmartMedia®, Memory Stick®, xD-Picture Card™, Secure Digital™ card is installed into the media slot. What can I do?
17.
My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
18.
ControlCenter3 displays a blank screen at startup (Windows)
19.
The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
20.
How to identify your Operating System (OS).
21.
I cannot install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
22.
When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
23.
Scan and save a document in PDF format (Scan to File)
24.
When I start the Remote Setup Software, the error message "RS 005-xx" or "RS 006-xx" appears on the display.
25.
I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
26.
I cannot use the Scan to E-mail with ControlCenter3 after installing Office 2010.
27.
Can third party ink be used to refill the ink cartridges?
28.
When selecting grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?
29.
I'm using Windows 98/ Me/ 2000/ XP or Windows NT 4.0. When trying to scan using the Brother ControlCenter2, the error message "Scanning failed. Please try to scan the image again, if the error happens again please restart your computer, and then try to scan again. (CC031)" appears and I cannot scan. What should I do?
30.
I'm using Mac OS® X. I cannot locate my Brother machine from "Printer Setup Utility" or the web browser (Safari). Why?