FAQs & Troubleshooting
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- 1I cannot print using my Brother machine on a wireless network (Windows)
- 2The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 3I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 4What is Brother iPrint&Scan?
- 5Printing documents from the Brother iPrint&Scan when using an Android™ mobile device.
- 6One or more of my colors are not printing (blank). What can I do?
- 7I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 8Delete print jobs from the print queue.
- 9When I print, the pages are smudged with ink. What should I do?
- 10Ink is still wet after printing on Glossy Paper and even after ink dries, smudge appears.
- 11Can I confirm that the FAX was sent correctly?
- 12My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 13The printer status is Offline or Paused.
- 14When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 15Can I connect a telephone on the same line as the Brother machine in Fax/Tel Mode?
- 16I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 17Can I print from or scan to Android™ Smartphone?
- 18Configure a cover page for PC-FAX.
- 19The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 20The Error message "A file required cannot be found.(CC035)" appears when I click "Remote Setup" or "Quick-Dial" button from ControlCenter2. (For Macintosh)
- 21The edge of glossy paper is smudged.
- 22Scan and save a document in PDF format (Scan to File)
- 23I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
- 24When I start the Remote Setup Software, the error message "RS 005-xx" or "RS 006-xx" appears on the display.
- 25Can I use voice mail on the same line as my Brother machine?
- 26When I try to print thin color borders in Microsoft® Excel, the borders are printed in black.
- 27Replace Ink
- 28The message "Poor Line Condition" or "NG" appears on the Transmission Verification Report when I try to send a fax.
- 29My Antivirus Software gives a warning message during the installation of Web BRAdmin.
- 30I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 31Wireless setup is requesting a WPS PIN to complete the setup
- 32I installed scan-key-tool, but it does not work. (Linux)
- 33When I try to use the scan key on my network connected machine, I receive the error "Check connection" or I can not select anything except "scan to FTP". (Linux)
- 34I cannot print using my Brother machine on a wireless network (Mac)
- 35When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 36Protect your Brother machine against unauthorised access over the network
- 37Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 38Can I print from and scan to iPhone, iPod touch and iPad?
- 39When I try to scan a document using ScanSoft™ PaperPort™ 11SE, I can not scan from the ADF (automatic document feeder) with WIA driver.
- 40When I print photos, the color quality is not good.
- 41Is there an XML Paper Specification Printer Driver for Windows XP or Windows Server 2003?
- 42Print using only the black ink cartridge when the Color cartridges have run out.
- 43I'm using Windows XP Professional x64 Edition/ Windows Vista 64-bit edition. I'm unable to scan from Corel® Paint Shop Pro® X using the WIA driver.
- 44I'm using Windows Vista and trying to use a network connected Brother machine. However, I cannot see the machine in the Network Explorer. What should I do?
- 45Can third party ink be used to refill the ink cartridges?
- 46Scan an image and insert it in a Windows XP application
- 47Can I transfer faxes to the PC when my machine has a mechanical problem?
- 48Forward a fax to another fax machine when my machine has a mechanical problem.
- 49Where is the USB port on the machine?
- 50What is Distinctive Ring and how do I program it?