FAQs & Troubleshooting
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MFC-490CW
341 Results
1.
I cannot print using my Brother machine on a wireless network (Windows)
2.
What is Brother iPrint&Scan?
3.
Print on both sides of the page. (Manual 2-sided/Duplex Printing)
4.
I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
5.
Can I print from and scan to iPhone, iPod touch and iPad?
6.
When I try to scan the document, the scanner application crashes. (OS X 10.11)
7.
Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
8.
Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
9.
Print using only the black ink cartridge when the Color cartridges have run out.
10.
When I print, the pages are smudged with ink. What should I do?
11.
I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
12.
Discover the MAC address of the Brother network card
13.
The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
14.
Scan and save a document in PDF format (Scan to File)
15.
Paper Jam
16.
I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
17.
A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
18.
Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
19.
Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
20.
Can I print from or scan to Android™ Smartphone?
21.
I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
22.
I'm using Windows XP Professional x64 Edition/ Windows Vista 64-bit edition. I'm unable to scan from Corel® Paint Shop Pro® X using the WIA driver.
23.
When I try to print thin color borders in Microsoft® Excel, the borders are printed in black.
24.
One or more of my colors are not printing (blank). What can I do?
25.
Replace Ink
26.
I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
27.
Cannot print after a Windows 10 update (June 2020)
28.
The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
29.
Print data from the Clipboard in Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
30.
What is the "Station ID" and how do I set it?