FAQs & Troubleshooting
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185 Results
- 1When I print from Adobe® Illustrator® with the "Improve Gray Printing" option enabled, the document with halftone setting does not print as expected. What can I do?
- 2Can I print from and scan to iPhone, iPod touch and iPad?
- 3I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 4I'm using Mac OS X 10.2 - 10.4 and I'm getting error messages when I try to print.
- 5I cannot install Brother drivers on Debian 10 or later (Linux)
- 6Can I print from or scan to Android™ Smartphone?
- 7My FAX/MFC/DCP does not print or prints garbage when printing the first document after starting a PC. What can I do?
- 8I am having a problem trying to use a Brother driver in a Windows Server 2003 environment. I cannot print or scan. What should I do?
- 9My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 10How to identify your Operating System (OS).
- 11Change or delete an existing Speed Dial number.
- 12When I start the Remote Setup Software, the error message "RS 005-xx" or "RS 006-xx" appears on the display.
- 13When trying to print from Mac OS® X the print queue is stopped.
- 14When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 15Cannot print after a Windows 10 update (June 2020)
- 16The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 17I cannot install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 18I'm using Windows® XP. I can't uninstall PaperPort® 8.0 and I get an error message "Fatal error during installation" . What can I do?
- 19I'm using Windows XP. When I try to install PaperPort® 8.0, I get an error message "PaperPort Setup Wizard Terminated". I can find PaperPort® 8.0 in "Add or Remove Programs", however I can't remove it. What can I do?
- 20Delete print jobs from the print queue.
- 21I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 22The printer status is Offline or Paused.
- 23I cannot print with Windows Vista 64bit.
- 24Where is the Manual 2-sided(Duplex) setting option in the Mac OS X 10.3 driver ?
- 25The error message "Can not load Word for Windows 6.0 files" appears at the end of the software installation. I have installed Windows® XP Service Pack 2 (SP2). What should I do?
- 26When I look in the processes tab of my Windows® PC, I see that the BRMFRSMG.EXE, BRSS01A.EXE, BRSVC01A.EXE processes are running. What are they and can I stop the processes from running?
- 27How do I clean the Scanner to improve the copy or fax quality?
- 28What does "NG" or "ERROR" on the Transmission Verification Report mean?
- 29Why doesn't the machine answer when receiving a call?
- 30Can I reduce the size of a received fax on this machine?
- 31Can I use non-Brother or third party supplies with the Brother machine?
- 32Add my Brother machine (the printer driver) using Mac OS X 10.5 - 10.11.
- 33When scanning a document to be copied or faxed, the LCD shows "OUT OF MEMORY". What should I do?
- 34Where is the full User's Guide? I can't find enough information in the paper manual.
- 35What driver package format is supported by my Linux distribution?
- 36How to launch and use the DeviceSelector to configure the scanner? (For Macintosh)
- 37The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 38Change the printer driver settings (Windows/macOS)
- 39The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 40Install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 41Functions supported in the Windows 7 built-in drivers
- 42The paper is skewed when it's printed.
- 43How can I clear the "PAPER JAM" error message?
- 44Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 45When using Microsoft® Word 2002, borders that use wavy lines, dots or dashes are printed as solid lines. What can I do?
- 46I'm using Windows® NT4/ 2000 and Windows® XP. I want to use a name from my address book to send a FAX. The address book is stored on a network share and when I try to access the address book I can not open it.
- 47I'm using Mac OS® 9. I get an Error message of Type 1,010 when I am trying to scan into my Macintosh®. What can I do?
- 48The scan key does not work after reconnecting the USB cable or rebooting my machine (openSUSE 11.4) (Linux)
- 49I get the "Filter "brlpdwrapper[model name]" for printer "[model name]" not available: No such file or directory" error on Gentoo (Linux)
- 50Send a fax using PC-FAX with LPD/LPRng (Linux)