FAQs & Troubleshooting
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275 Results
- 1Scan and save a document in PDF format (Scan to File)
- 2One or more of my colors are not printing (blank). What can I do?
- 3Can I print from and scan to iPhone, iPod touch and iPad?
- 4I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
- 5I'm using Mac OS X 10.2 - 10.4 and I'm getting error messages when I try to print.
- 6When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 7What driver package format is supported by my Linux distribution?
- 8Pre-Required Procedures (Linux)
- 9The printer status is Offline or Paused.
- 10I'm using Windows Vista. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 11When I print, the pages are smudged with ink. What should I do?
- 12I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 13I'm using Mac OS® 9. I get an Error message of Type 1,010 when I am trying to scan into my Macintosh®. What can I do?
- 14Delete print jobs from the print queue.
- 15Changes to the contents stored in the address book do not become effective in the stored speed dial numbers in Windows.
- 16I replaced my ink cartridge but the LCD is still displaying "Near Empty".
- 17I'm using Windows XP Professional x64 Edition/ Windows Vista 64-bit edition. I'm unable to scan from Corel® Paint Shop Pro® X using the WIA driver.
- 18When I try to install the MFL-Pro Suite from the CD-ROM, I receive an Internal Error 2723 and an IS001 Error stating: The PaperPort Installer doesn't respond. What can I do?
- 19Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed all the ink cartridges?
- 20Where is the USB port on the machine? I can't find it on the back of the unit.
- 21I cannot install the fax driver (brmfcfaxdrv) in Fedora 40 or later, or in its derivatives. (Linux)
- 22I cannot install Brother drivers on Debian 10 or later (Linux)
- 23When I scan multiple page documents using the ADF, all pages are feeded, but only page 1 shows in XSANE. (Linux)
- 24How to identify your Operating System (OS).
- 25Scan to Email does not work with Outlook2003 or Outlook2007. What can I do? (For ControlCenter3 Users)
- 26Can I use voice mail on the same line as my Brother machine?
- 27I am using Voice Over Internet Protocol (VoIP) and cannot send and/or receive faxes. What can I do?
- 28Which E-mail packages are compatible with ControlCenter2?(For Windows 2000/XP)
- 29I'm using Windows 98/ Me/ 2000/ XP or Windows NT 4.0. When trying to scan using the Brother ControlCenter2, the error message "Scanning failed. Please try to scan the image again, if the error happens again please restart your computer, and then try to scan again. (CC031)" appears and I cannot scan. What should I do?
- 30Scan an image and insert it in a Windows XP application
- 31When I try to OCR into WordPad using PaperPort® 9.0SE or Brother Control Center 2.0, the text comes out as gibberish. This started after I installed Windows® XP Service Pack 2 (SP2). Why and what should I do?
- 32What is the "Station ID" and how do I set it?
- 33I can not install/uninstall the driver when a CompactFlash®, SmartMedia®, Memory Stick®, xD-Picture Card™, Secure Digital™ card is installed into the media slot. What can I do?
- 34I'm using Mac OS X 10.5 or greater and I'm getting error messages when I try to print.
- 35Why can't I print when an ink cartridge is empty?
- 36The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 37Why does the message "No Response/Busy" appear on my Transmission Verification Report?
- 38What is the Network Shared printing?
- 39I'm using Mac OS® X. I cannot locate my Brother machine from "Printer Setup Utility" or the web browser (Safari). Why?
- 40In Windows, the Brother printer driver windows are in a foreign language. How can I change the printer driver windows to be in a local language?
- 41Scan a document in Mac OS X 10.6.
- 42Clear the paper jam or printer jam.
- 43Add my Brother machine (the printer driver) using Mac OS X 10.5 - 10.11.
- 44I'm using Ubuntu 11.10 or higher. I cannot scan from my Brother Machine. (Linux)
- 45Uninstall printer drivers (Linux)
- 46ControlCenter3 displays a blank screen at startup (Windows)
- 47Open the Control Panel (For Windows)
- 48The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 49The edge of glossy paper is smudged.
- 50The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.