FAQs & Troubleshooting
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- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 3When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 4I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 5Can I print using only the black ink cartridge when the Color cartridges have run out?
- 6I'm using Windows Vista. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 7When I print, the pages are smudged with ink. What should I do?
- 8I cannot install Brother drivers on Debian 10 or later (Linux)
- 9When I try to print thin color borders in Microsoft® Excel, the borders are printed in black.
- 10Cannot print after a Windows 10 update (June 2020)
- 11The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 12The Error message "A file required cannot be found.(CC035)" appears when I click "Remote Setup" or "Quick-Dial" button from ControlCenter2. (For Macintosh)
- 13I am having issues with the paper feed. What can I do?
- 14I'm using Mac OS X 10.5 or greater and I'm getting error messages when I try to print.
- 15When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 16Can I print from and scan to iPhone, iPod touch and iPad?
- 17I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 18Can I use voice mail on the same line as my Brother machine?
- 19I'm using Windows 98/ Me/ 2000/ XP or Windows NT 4.0. When trying to scan using the Brother ControlCenter2, the error message "Scanning failed. Please try to scan the image again, if the error happens again please restart your computer, and then try to scan again. (CC031)" appears and I cannot scan. What should I do?
- 20How many times will my Brother machine automatically redial a busy number?
- 21I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
- 22Scan multiple pages into one file instead of each scan being saved as a separate file.
- 23Can third party ink be used to refill the ink cartridges?
- 24I'm trying to install the driver with network settings, but the installation wizard is not able to locate the Brother machine on my network, I'm getting the message "No devices could be found over the network".
- 25What kind of Media Adapter can I use?
- 26I replaced my ink cartridge, but the LCD is still displaying "Ink Empty". What can I do?
- 27Why doesn't the machine answer when receiving a call?
- 28Can I reduce the size of a received fax on this machine?
- 29What is the BRAdmin Professional software used for?
- 30Why can't I print when an ink cartridge is empty?
- 31I cannot install the driver when using the Driver Install Tool. (Linux)
- 32My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 33Print command (cupswrapper) (Linux)
- 34Pre-Required Procedures (Linux)
- 35How to launch and use the DeviceSelector to configure the scanner? (For Macintosh)
- 36Can I print from or scan to Android™ Smartphone?
- 37The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 - 10.8)
- 38The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
- 39I cannot use the Scan to E-mail with ControlCenter3 after installing Office 2010.
- 40When I try to install the MFL-Pro Suite from the CD-ROM, I receive an Internal Error 2723 and an IS001 Error stating: The PaperPort Installer doesn't respond. What can I do?
- 41How do I use my Outlook contacts with my Brother PC-Fax? (import)
- 42When printing from my Apple Mac OS 10.x the print is coming out mirrored.
- 43One or more of my colors are not printing (blank). What can I do?
- 44Scan a document from a Windows Vista application
- 45When I run the Firmware update tool or the I-FAX install tool, it asks me about my internet connection method. There are two options: 'Connect directly' or 'Using proxy'. Which one should I choose?
- 46I am using Windows XP. I downloaded the WHQL certified driver for USB from the Web. How do I install it?
- 47I'm using Mac OS X 10.2 - 10.4 and I'm getting error messages when I try to print.
- 48I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader™/ Reader®. What can I do to correct this?
- 49When using Microsoft® Word 2002, borders that use wavy lines, dots or dashes are printed as solid lines. What can I do?
- 50When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.