FAQs & Troubleshooting
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172 Results
- 1Configure and use the Scan Key Tool (Linux)
- 2The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 3The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 - 10.8)
- 4When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 5When using Microsoft® Word 2002, borders that use wavy lines, dots or dashes are printed as solid lines. What can I do?
- 6I cannot install Brother drivers on Debian 10 or later (Linux)
- 7What driver package format is supported by my Linux distribution?
- 8I'm using Windows Vista. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 9I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 10I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader®/ Reader®. What can I do to correct this?
- 11Can I print from and scan to iPhone, iPod touch and iPad?
- 12"PRINTING" is frozen on the display of my Brother machine. How do I clear it?
- 13How to identify your Operating System (OS).
- 14I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 15My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 16Configure scan settings without administrator privileges (Linux)
- 17Pre-Required Procedures (Linux)
- 18Can I print from or scan to Android™ Smartphone?
- 19Change the printer driver settings (Windows/macOS)
- 20Functions supported in the Windows 7 built-in drivers
- 21Can I print using only the black ink cartridge when the Color cartridges have run out?
- 22When I try to print thin color borders in Microsoft® Excel, the borders are printed in black.
- 23I'm using Windows XP Service Pack 2 (SP2). I cannot uninstall PaperPort® 8.0 or I uninstalled PaperPort® 8.0 and I'm not able to reinstall it now. What can I do?
- 24I'm using Mac OS X 10.2 - 10.4 and I'm getting error messages when I try to print.
- 25Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 26Configure the Scan to Email Feature (Linux)
- 27Scan a document from a Windows XP application
- 28Cannot print after a Windows 10 update (June 2020)
- 29When I print images, the quality is not good (Linux)
- 30When I try to use the scan key on my network connected machine, I receive the error "Check connection" or I can not select anything except "scan to FTP". (Linux)
- 31Command List of brscan. (Linux)
- 32How to use Scan-key-tool features. (Scan-to-File, Scan-to-Image or Scan-to E-mail) (Linux)
- 33I'm using a Debian based distribution (e.g. Ubuntu, Kubuntu etc). When installing the CUPS Wrapper driver, I get the following error message: "/usr/local/Brother/cupswrapper/cupswrapper[model name]: No such file or directory". (Linux)
- 34The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 35The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 36I cannot install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 37Install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 38Windows 7 Support Information
- 39I am using Voice Over Internet Protocol (VoIP) and cannot send and/or receive faxes. What can I do?
- 40When I look in the processes tab of my Windows® PC, I see that the BRMFRSMG.EXE, BRSS01A.EXE, BRSVC01A.EXE processes are running. What are they and can I stop the processes from running?
- 41I am using Windows XP. I downloaded the WHQL certified driver for USB from the Web. How do I install it?
- 42What is Distinctive Ring and how do I program it?
- 43Can I confirm that the FAX was sent correctly?
- 44What is the "Station ID" and how do I set it?
- 45I'm using Mac OS X 10.5 or greater and I'm getting error messages when I try to print.
- 46When trying to print from Mac OS® X the print queue is stopped.
- 47When printing a "Power Point" document with "Page Layout: 2 in 1" and the quality is set to Super Fine or Fine, part of the image is black. What can I do?
- 48I'm using Windows 2000 and Windows XP. I want to use a name from my address book to send a FAX. The address book is stored on a network share and when I try to access the address book I can not open it.
- 49Scan using XSane or GIMP (Linux)
- 50Paper size settings are unavailable when I print from OpenOffice (Linux)