FAQs & Troubleshooting
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MFC-3420C
172 Results
1.
Configure and use the Scan Key Tool (Linux)
2.
The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
3.
Can I print from and scan to iPhone, iPod touch and iPad?
4.
I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
5.
I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader®/ Reader®. What can I do to correct this?
6.
Can I print using only the black ink cartridge when the Color cartridges have run out?
7.
Can I print from or scan to Android™ Smartphone?
8.
The Error message "A file required cannot be found.(CC035)" appears when I click "Remote Setup" or "Quick-Dial" button from ControlCenter2. (For Macintosh)
9.
The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 - 10.8)
10.
I'm using Windows Vista. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
11.
When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
12.
When using Microsoft® Word 2002, borders that use wavy lines, dots or dashes are printed as solid lines. What can I do?
13.
Why do the color ink cartridges run out of ink even though I never or rarely print in color?
14.
The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
15.
When I try to print thin color borders in Microsoft® Excel, the borders are printed in black.
16.
I'm using Windows XP Service Pack 2 (SP2). I cannot uninstall PaperPort® 8.0 or I uninstalled PaperPort® 8.0 and I'm not able to reinstall it now. What can I do?
17.
I'm using Windows 2000 and Windows XP. I want to use a name from my address book to send a FAX. The address book is stored on a network share and when I try to access the address book I can not open it.
18.
Pre-Required Procedures (Linux)
19.
When I print images, the quality is not good (Linux)
20.
How to identify your Operating System (OS).
21.
The error message "Can not load Word for Windows 6.0 files" appears at the end of the software installation. I have installed Windows® XP Service Pack 2 (SP2). What should I do?
22.
I replaced my ink cartridge, but the LCD is still displaying "Ink Empty".
23.
Can I confirm that the FAX was sent correctly?
24.
Why can't I print when an ink cartridge is empty?
25.
My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
26.
Cannot print after a Windows 10 update (June 2020)
27.
The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
28.
Change the printer driver settings (Windows/macOS)
29.
I cannot install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
30.
Install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.