FAQs & Troubleshooting
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186 Results
- 1Configure and use the Scan Key Tool (Linux)
- 2The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 - 10.8)
- 3I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 4Pre-Required Procedures (Linux)
- 5I'm using Windows Vista. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 6Why doesn't the machine answer when receiving a call?
- 7The Error message "A file required cannot be found.(CC035)" appears when I click "Remote Setup" or "Quick-Dial" button from ControlCenter2. (For Macintosh)
- 8Can I print from or scan to Android™ Smartphone?
- 9Can I print from and scan to iPhone, iPod touch and iPad?
- 10The error message "Can not load Word for Windows 6.0 files" appears at the end of the software installation. I have installed Windows® XP Service Pack 2 (SP2). What should I do?
- 11Change the printer driver settings (Windows/macOS)
- 12When I try to install the MFL-Pro Suite from the CD-ROM, the INST32 error dialogue appears as below and the installation cannot proceed. What can I do?
- 13"PRINTING" is frozen on the display of my Brother machine. How do I clear it?
- 14The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 15When trying to print from Mac OS® X the print queue is stopped.
- 16When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 17I cannot install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 18When I try to print thin color borders in Microsoft® Excel, the borders are printed in black.
- 19What is Distinctive Ring and how do I program it?
- 20Windows 10 Support Information
- 21The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 22I am using Voice Over Internet Protocol (VoIP) and cannot send and/or receive faxes. What can I do?
- 23I'm using Mac OS® 9. I get an Error message of Type 1,010 when I am trying to scan into my Macintosh®. What can I do?
- 24Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 25I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader®/ Reader®. What can I do to correct this?
- 26Cannot print after a Windows 10 update (June 2020)
- 27Open the Control Panel (For Windows)
- 28Can I print using only the black ink cartridge when the Color cartridges have run out?
- 29I replaced my ink cartridge, but the LCD is still displaying "Ink Empty".
- 30What does "NG" or "ERROR" on the Transmission Verification Report mean?
- 31Can I still receive faxes or calls when the machine is switched off?
- 32Why can't I print when an ink cartridge is empty?
- 33How can I clear the "CHECK CARTRIDGE" error message?
- 34I'm using Ubuntu 23.04 on their derivatives. I cannot print from Brother Inkjet Printer. (Linux)
- 35I cannot install Brother drivers on Debian 10 or later (Linux)
- 36What driver package format is supported by my Linux distribution?
- 37When I print images, the quality is not good (Linux)
- 38I want to print using CUPS while keeping SELinux enabled. (Linux)
- 39The printer status is Offline or Paused.
- 40Install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 41Verify if the Brother machine has a dial tone
- 42When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 43I continue to receive the Error Message "Runtime Error 2147417848 (80010108) Automation Error Brother MFL Pro Control Center" when I start Windows® XP. How can I remove it?
- 44The scan key does not work after reconnecting the USB cable or rebooting my machine (openSUSE 11.4) (Linux)
- 45Print command (LPR) (Linux)
- 46In Windows, the Brother printer driver windows are in a foreign language. How can I change the printer driver windows to be in a local language?
- 47How do I clear the message "MFC is Busy" or "Connect Failure"?
- 48Configure and use PC-FAX (CUPS) (Linux)
- 49Configure the Scan to Email Feature (Linux)
- 50Scan using XSane or GIMP (Linux)