FAQs & Troubleshooting
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172 Results
- 1Configure and use the Scan Key Tool (Linux)
- 2The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 3What driver package format is supported by my Linux distribution?
- 4Install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 5Pre-Required Procedures (Linux)
- 6Can I print from or scan to Android™ Smartphone?
- 7Can I print from and scan to iPhone, iPod touch and iPad?
- 8Functions supported in the Windows 7 built-in drivers
- 9When I look in the processes tab of my Windows® PC, I see that the BRMFRSMG.EXE, BRSS01A.EXE, BRSVC01A.EXE processes are running. What are they and can I stop the processes from running?
- 10I cannot install Brother drivers on Debian 10 or later (Linux)
- 11I cannot install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 12The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 13The error message "Can not load Word for Windows 6.0 files" appears at the end of the software installation. I have installed Windows® XP Service Pack 2 (SP2). What should I do?
- 14I'm using Mac OS® 9. I get an Error message of Type 1,010 when I am trying to scan into my Macintosh®. What can I do?
- 15I'm using Windows Vista. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 16I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 17"PRINTING" is frozen on the display of my Brother machine. How do I clear it?
- 18I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader®/ Reader®. What can I do to correct this?
- 19The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 20The Error message "A file required cannot be found.(CC035)" appears when I click "Remote Setup" or "Quick-Dial" button from ControlCenter2. (For Macintosh)
- 21The printer status is Offline or Paused.
- 22I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 23I am using Voice Over Internet Protocol (VoIP) and cannot send and/or receive faxes. What can I do?
- 24I'm using Windows XP Service Pack 2 (SP2). I cannot uninstall PaperPort® 8.0 or I uninstalled PaperPort® 8.0 and I'm not able to reinstall it now. What can I do?
- 25Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 26When I print images, the quality is not good (Linux)
- 27I want to print using CUPS while keeping SELinux enabled. (Linux)
- 28Delete print jobs from the print queue.
- 29How to identify your Operating System (OS).
- 30I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 - 10.8)
- 31I replaced my ink cartridge, but the LCD is still displaying "Ink Empty".
- 32Uninstall the drivers. (Mac OS X 10.2 - 10.4)
- 33What is the "Station ID" and how do I set it?
- 34I'm using Macintosh®. What are the settings in the Scanner window used for?
- 35I'm using Macintosh. What is the PreScan option used for?
- 36Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 37I'm using Ubuntu 23.04 on their derivatives. I cannot print from Brother Inkjet Printer. (Linux)
- 38I installed scan-key-tool, but it does not work. (Linux)
- 39Firewall port requirements of the Scan Key Tool (Linux)
- 40A message to install Java runtime appears when I start some applications on Mac OS X 10.7 or greater.
- 41Change the printer driver settings (Windows/macOS)
- 42Can I print using only the black ink cartridge when the Color cartridges have run out?
- 43When I try to install the MFL-Pro Suite from the CD-ROM, the INST32 error dialogue appears as below and the installation cannot proceed. What can I do?
- 44When I try to OCR into WordPad using PaperPort® 8.0SE or 9.0SE or Brother Control Center, the text comes out as gibberish. This started after I installed Windows® XP Service Pack 2 (SP2). Why and what should I do?
- 45What does "NG" or "ERROR" on the Transmission Verification Report mean?
- 46Can I confirm that the FAX was sent correctly?
- 47When trying to print from Mac OS® X the print queue is stopped.
- 48What is Multi-Function Link Pro Suite?
- 49I'm using Windows 2000 and Windows XP. I want to use a name from my address book to send a FAX. The address book is stored on a network share and when I try to access the address book I can not open it.
- 50Scan using XSane or GIMP (Linux)