FAQs & Troubleshooting
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228 Results
- 1Can I print from or scan to Android™ Smartphone?
- 2How do I load 10 x 15 Glossy paper into my machine?
- 3Can I print from and scan to iPhone, iPod touch and iPad?
- 4How do I know which side up my photo paper should be in the tray?
- 5I cannot install Brother drivers on Debian 10 or later (Linux)
- 6Pre-Required Procedures (Linux)
- 7How do I clear the message "PAPER JAM" or "PRINTER JAM" from the display?
- 8Can I confirm that the FAX was sent correctly?
- 9How do I print envelopes?
- 10I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 11ControlCenter3 displays a blank screen at startup (Windows)
- 12The printer status is Offline or Paused.
- 13Can third party ink be used to refill the ink cartridges?
- 14When I print, the pages are smudged with ink. What should I do?
- 15When I look in the processes tab of my Windows® PC, I see that the BRMFRSMG.EXE, BRSS01A.EXE, BRSVC01A.EXE processes are running. What are they and can I stop the processes from running?
- 16What does "NG" or "ERROR" on the Transmission Verification Report mean?
- 17I'm using Windows®. I insert the CD-ROM supplied with my machine into my PC's CD-ROM drive, but the installation screen is not automatically displayed on the PC. Why?
- 18How do I improve my Brother machine's copy quality?
- 19The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 20A message to install Java runtime appears when I start some applications on Mac OS X 10.7 or greater.
- 21Cannot print after a Windows 10 update (June 2020)
- 22My machine prints 2-sided when I select 1-sided printing in the driver (Linux)
- 23Delete print jobs from the print queue.
- 24The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 25Locate files scanned with ControlCenter2 (For Macintosh)
- 26The edge of glossy paper is smudged.
- 27Change the printer driver settings (Windows/macOS)
- 28Changes to the contents stored in the address book do not become effective in the stored speed dial numbers in Windows.
- 29I am using Voice Over Internet Protocol (VoIP) and cannot send and/or receive faxes. What can I do?
- 30I installed Macromedia Flash Player 8, but still I cannot use the Modern user interface of ControlCenter3.
- 31Why doesn't the machine answer when receiving a call?
- 32The Brother machine does not appear in the "Print & Fax" or "Print & Scan" Utility. (Mac OS X 10.5 or greater)
- 33When using Microsoft® Word 2002, borders that use wavy lines, dots or dashes are printed as solid lines. What can I do?
- 34Why can't I print when an ink cartridge is empty?
- 35Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 36Uninstall the scanner driver. (Linux)
- 37To install the printer driver easily using a tool. (Linux)
- 38Open the Control Panel (For Windows)
- 39I cannot print from my computer via USB.
- 40Scan and save a document in PDF format (Scan to File)
- 41When I install the drivers, Norton AntiVirus displays the Security Alert that the medium risk application "DPInst.exe" is attempting to connect to a DNS server.
- 42Scan an image and insert it in a Windows XP application
- 43Why does my computer become unresponsive when using the USB interface to connect the Brother machine?
- 44When scanning to OCR from Brother Control Center3, the OCR application doesn't launch. I have Windows XP Service Pack 2 (SP2) installed. What should I do?
- 45I cannot install Scan-key-tool in Ubuntu 23.10 or later, or in its derivatives. (Linux)
- 46My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 47The downloaded driver's name is different from my machine's name. (Linux)
- 48Large characters are printed incorrectly. (Linux)
- 49When I scan multiple page documents using the ADF, all pages are feeded, but only page 1 shows in XSANE. (Linux)
- 50I'm using Ubuntu 11.10 or higher. I cannot scan from my Brother Machine. (Linux)