FAQs & Troubleshooting
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226 Results
- 1What driver package format is supported by my Linux distribution?
- 2When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 3I'm using Windows XP and when I attempt to install the USB drivers on my Brother machine I receive the message "Cannot Install this Hardware" and I am unable to print. What can I do?
- 4The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 5The printer status is Offline or Paused.
- 6How do I load 10 x 15 Glossy paper into my machine?
- 7The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 8The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
- 9I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 10When I install the drivers, Norton AntiVirus displays the Security Alert that the medium risk application "DPInst.exe" is attempting to connect to a DNS server.
- 11I cannot install Brother drivers on Debian 10 or later (Linux)
- 12The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 13"Scan to E-mail" defaults to Microsoft® Outlook Express. How can I change it to Microsoft® Outlook?
- 14Scan and save a document in PDF format (Scan to File)
- 15Can I confirm that the FAX was sent correctly?
- 16I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 17Can I still receive faxes or calls when the machine is switched off?
- 18How do I improve my Brother machine's copy quality?
- 19Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 20My machine does regular cleaning cycles in the night. How can I correct this?
- 21Uninstall the drivers. (Mac OS X 10.5)
- 22The driver installation was successful but I cannot print on Redhat, Fedora, or CentOS (Linux)
- 23When I try to send a PC-FAX, the paper is printed out instead of sending the FAX. (Linux)
- 24Send a fax using PC-FAX with LPD/LPRng (Linux)
- 25How to identify your Operating System (OS).
- 26I'm using Firefox® 2.0 or higher as a web browser. I clicked the "Close this window" button on the page that was opened along with the HTML manual, however the browser window does not close. What can I do?
- 27When I try to OCR into WordPad using the ScanSoft® PaperPort® SE with OCR or the Brother ControlCenter3, the text comes out as gibberish. This started after I installed Windows XP Service Pack 2 (SP2). Why and what should I do?
- 28Uninstall the drivers. (Mac OS X 10.2 - 10.4)
- 29I cannot install Scan-key-tool in Ubuntu 23.10 or later, or in its derivatives. (Linux)
- 30Configure scan settings without administrator privileges (Linux)
- 31I am unable to print from a client PC to a printer on a print server. (Linux)
- 32Pre-Required Procedures (Linux)
- 33Can I use voice mail on the same line as my Brother machine?
- 34How do I use my Outlook contacts with my Brother PC-Fax? (import)
- 35In Windows, the Brother printer driver windows are in a foreign language. How can I change the printer driver windows to be in a local language?
- 36One or more of my colors are not printing (blank). What can I do?
- 37When I run the Firmware update tool or the I-FAX install tool, the "Program failed to run" message appears on my PC screen. What do I do?
- 38Improve poor print quality.
- 39Is there a way to view how much ink is remaining?
- 40Clear the message "Awaiting Redial"
- 41I'm using Windows and the print speed is too slow. What can I do?
- 42I cannot install the driver when using the Driver Install Tool. (Linux)
- 43My machine prints 2-sided when I select 1-sided printing in the driver (Linux)
- 44I installed scan-key-tool, but it does not work. (Linux)
- 45Delete a network scanner entry. (Linux)
- 46I get the "Filter "brlpdwrapper[model name]" for printer "[model name]" not available: No such file or directory" error on Gentoo (Linux)
- 47Delete print jobs from the print queue.
- 48The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 49I cannot make borderless prints.
- 50The Error message "A file required cannot be found.(CC035)" appears when I click "Remote Setup" or "Quick-Dial" button from ControlCenter2. (For Macintosh)