FAQs & Troubleshooting
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145 Results
- 1I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Ended" or the Toner LED is still on or flashing.
- 2The printer status is Offline or Paused.
- 3The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 4Replace Toner
- 5Document Jam
- 6Jam Inside
- 7I cannot install Brother drivers on Debian 10 or later (Linux)
- 8Can I print from or scan to Android™ Smartphone?
- 9Jam Tray
- 10Replace Drum
- 11I still receive the error message "Drum End Soon" or "Replace Drum" after I replace the drum unit with a new one.
- 12TONER ENDED
- 13What driver package format is supported by my Linux distribution?
- 14When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 15The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 16Black lines down the page
- 17My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 18Download a file from the "Downloads" section and save it to Windows 8 computer.
- 19How to identify your Operating System (OS).
- 20Change the printer driver settings (Windows/macOS)
- 21I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 22I cannot save a file downloaded from the Brother support website (For Windows)
- 23How to launch and use the DeviceSelector to configure the scanner? (For Macintosh)
- 24Change the scan settings for scanning from ControlCenter4 or the SCAN key (For Windows)
- 25Select Receive mode.
- 26Can I print from and scan to iPhone, iPod touch and iPad?
- 27Toner Low
- 28Out of Memory
- 29Turn the Toner Save mode on or off
- 30I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 31Install the built-in drivers (For Windows 8 and Windows 10)
- 32I cannot print from my computer via USB.
- 33I cannot install the fax driver (brmfcfaxdrv) in Fedora 40 or later, or in its derivatives. (Linux)
- 34Where can I download Brother iPrint&Scan application for Mac?
- 35When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 36What is the difference between the toner cartridge and the drum unit?
- 37Can I use AirPrint with my Brother machine?
- 38Scan a document and save the scanned image to a folder on a local or network hard disk (For Windows)
- 39Change the scan settings for scanning from ControlCenter2 or the SCAN key (For Macintosh)
- 40Print Unable or Print Unable XX
- 41No Paper
- 42How do I start the Scanner and Camera Wizard in Windows Vista/ Windows 7?
- 43Cover is Open
- 44Drum End Soon
- 45What is the "Station ID" and how do I set it?
- 46Cannot print after a Windows 10 update (June 2020)
- 47Uninstall printer drivers (Linux)
- 48A message appears informing to "The optical photoconductor needs to be replaced./ The paper tray is almost empty. " on my Macintosh.
- 49"Cooling Down" is displayed on my Brother machine's display and the machine stops printing or copying documents.
- 50I cannot install the driver on Macintosh from the CD-ROM supplied with my Brother machine. (For Mac OS X 10.7 or later)