FAQs & Troubleshooting
Popular |

MFC-1815
146 Results
1.
Replace Drum
2.
Faint
3.
The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
4.
I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Ended" or the Toner LED is still on or flashing.
5.
I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
6.
When I try to scan the document, the scanner application crashes. (OS X 10.11)
7.
Change the scan settings for scanning from ControlCenter4 or the SCAN key (For Windows)
8.
I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
9.
The printer status is Offline or Paused.
10.
The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
11.
Jam Inside
12.
Turn the Toner Save mode on or off
13.
I cannot save a file downloaded from the Brother support website (For Windows)
14.
How to identify your Operating System (OS).
15.
Fuser Error or Self-Diagnostic
16.
Download a file from the "Downloads" section and save it to Windows 8 computer.
17.
Unable to Scan / Scan Unable
18.
Cartridge Error
19.
Wrong Paper Type
20.
Can I use non-Brother or third party supplies with the Brother machine?
21.
"Offline" appears on the Status Monitor.
22.
I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
23.
Send a fax using PC-FAX with LPD/LPRng (Linux)
24.
When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
25.
Delete print jobs from the print queue.
26.
I can see some steam or moisture from the vents when printing.
27.
Scan a document and save the scanned image to a folder on a local or network hard disk (For Windows)
28.
Select Receive mode.
29.
I'm having an issue with the print quality.
30.
No Paper