FAQs & Troubleshooting
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Latest |
245 Results
- 125/06/2025What Android™ mobile application can I use?
- 225/06/2025What iOS mobile application can I use?
- 303/04/2025Can I directly operate my printer from a self-developed application software and print a label?
- 424/01/2025A security warning appears when accessing Web Based Management via HTTPS.
- 528/11/2024I cannot install the printer driver or print in Windows 11.
- 619/11/2024How do I connect my printer to the computer via Wi-Fi® using an access point? (Windows 11 24H2)
- 715/10/2024I cannot find my Brother printer in Mopria™ Print Service (MPS) or Brother Print Service Plugin app after updating the app. (Android™)
- 827/09/2024Where can I find my Brother printer's serial number?
- 917/09/2024How do I uninstall the printer driver?
- 1019/08/2024Although "Auto Power On" or "Power On When Plugged in" is set to On in the Printer Setting Tool, the printer does not turn on automatically.
- 1119/08/2024How to identify the printer's firmware version
- 1219/08/2024How do I transfer label or slip templates?
- 1323/07/2024I cannot install the printer driver because the installation stops after I connect the printer to my computer.
- 1430/05/2024(Video) I connected multiple printers of the same model to one computer but can only print from one of them.
- 1530/05/2024(Video) How to use Excel data to print labels (P-touch Editor 5.x for Windows)
- 1630/05/2024(Video) 2-color labels are not printed clearly from a Mac.
- 1730/05/2024(Video) Lines appear in areas with a high red density level.
- 1830/05/2024(Video) When printing solid red areas, the color may be uneven.
- 1930/05/2024(Video) When I print many continuous labels, part of the label data is printed twice.
- 2030/05/2024(Video) How do I create an Address Label? (P-touch Editor 5.x for Windows)
- 2130/05/2024(Video) How do I print vertical text? (P-touch Editor 5.x for Windows)
- 2230/05/2024(Video) How to use the Numbering function (P-touch Editor 5.x for Windows)
- 2330/05/2024(Video) How do I create an Address Label using Microsoft Word Add-In and formatting the text? (P-touch Editor 5.x for Windows)
- 2430/05/2024(Video) How to create a barcode from two data fields (P-touch Editor 5.x for Windows)
- 2530/05/2024(Video) How can I automatically adjust the label length depending on the amount of text? (P-touch Editor 5.x for Windows)
- 2630/05/2024(Video) How do I create a label using a template? (P-touch Editor 5.x for Windows)
- 2730/05/2024(Video) How to use the Add-In function in Microsoft applications (P-touch Editor 5.x for Windows)
- 2830/05/2024(Video) How do I create a label containing a bar code/QR code? (P-touch Editor 5.x for Windows)
- 2929/03/2024(Video) The message "Cassette not installed" is displayed on the print monitor screen. What should I do?
- 3029/02/2024(Video) When I print a long label or many labels continuously, printing suddenly stops.
- 3129/02/2024(Video) Small characters or thin lines are printed faintly.
- 3229/02/2024(Video) Printed barcodes cannot be read.
- 3329/02/2024(Video) I get an error saying "The roll of labels or tape inside the machine does not match the one selected in the application."
- 3429/02/2024(Video) 2-color Printing is not possible.
- 3509/01/2024Wireless setup: Connect your printer to your computer.
- 3618/10/2023I cannot select my printer in P-touch Editor. (For macOS 10.13 or later)
- 3718/10/20232-color labels are not printed clearly from a Mac.
- 3818/10/2023How do I connect my computer to the printer using the Wireless Direct mode?
- 3918/10/2023How do I connect the printer to my computer via wired LAN (Ethernet)? (for Mac)
- 4018/10/2023How to open the Devices and Printers window
- 4118/10/2023The Printer Setting Tool is shown in Japanese. What should I do? (For Mac users)
- 4218/10/2023P-touch Editor shows an error message "This application is incompatible with the AirPrint printer driver. Select the CUPS printer driver. Check the FAQ for details." (For macOS 13 or later).
- 4318/10/2023P-touch Editor shows an error message "This application is incompatible with the AirPrint printer driver. Select the CUPS printer driver. Check the FAQ for details." (For macOS 12 or earlier).
- 4418/10/2023How do I connect the printer to my computer using a USB cable?
- 4518/10/2023How do I connect the printer and my computer via Bluetooth®? (Mac OS X 10.10 or later)
- 4618/10/2023How to identify your Operating System (OS) for Windows or Mac
- 4718/10/2023Printing is not possible. (USB connection)
- 4812/06/2023The barcode number is not displayed below the barcode. (P-touch Editor for Windows)
- 4912/06/2023How to create a barcode from two data fields (P-touch Editor 5.x for Windows)
- 5012/06/2023How to insert a new image into each label using a database file. (P-touch Editor 5.x for Windows)