FAQs & Troubleshooting
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- 1Where can I download the latest P-touch Editor for Mac?
- 2Although "Auto Power On" or "Power On When Plugged in" is set to On in the Printer Setting Tool, the printer does not turn on automatically.
- 3What kind of paper can I use for Print Service Plugin?
- 4P-touch Editor displays “There is no printer driver installed with this application.” (for Windows 10)
- 5The layout is incorrect when I print labels with P-touch Editor 5.x for Mac.
- 6I cannot use some buttons or functions in P-touch Editor or the printer driver. (For macOS 10.15.x)
- 7Which label printers are compatible with iPrint&Label? (iPrint&Label)
- 8How do I uninstall the printer driver?
- 9How to use the Add-In function in Microsoft applications (P-touch Editor 5.x for Windows)
- 10Where can I find my Brother printer's serial number?
- 11Using the Printer Setting Tool (for Mac)
- 12Some parts of the label are not printed. (P-touch Editor 5.x for Windows)
- 13Poor print quality when printing on narrow labels. (iPrint&Label)
- 14Are all DK labels and tapes compatible with iPrint&Label? (iPrint&Label)
- 15Can I use iPrint&Label with another company's printers? (iPrint&Label)
- 16Can I use the app with my iPad? (iPrint&Label)
- 17What are the cleaning sheets for? When do I use them?
- 18Installing the software
- 19I cannot print and get an error message "Monochrome media is installed." (P-touch Editor for Windows)
- 20I cannot select my printer in P-touch Editor. (For macOS 10.13 or later)
- 21How can I change the unit of measurement (mm or inches)? (P-touch Editor 5.1 for Mac)
- 22How do I save a layout style that I created? (P-touch Editor 5.x for Windows)
- 23(Video) How to use Excel data to print labels (P-touch Editor 5.x for Windows)
- 24I cannot connect to the printer via Bluetooth®/Wireless Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 25I cannot print from the client computer to the printer on the print server. (Linux®)
- 26I created a template using P-touch Editor and transferred it to my printer. But the print result is different from what I see on the P-touch Editor screen.
- 27Wireless setup: Connect your printer to your computer.
- 282-color Printing is not possible.
- 29What iOS mobile application can I use?
- 30When I try to load data from a CSV file into P-touch Editor for Mac, the characters in the data become garbled.
- 31P-touch Editor sometimes crashes. (For Office 2013 or 2016 users)
- 32How can I connect my printer wirelessly?
- 33The paper settings specified from the server computer are not reflected on the client computer.
- 34How do I transfer label templates with P-touch Transfer Express?
- 35How do I connect the printer to my computer using a USB cable?
- 36My label is printing like a mirror image. How do I enable/disable the Mirror Printing option? (P-touch Editor 5.x for Windows)
- 37How do I create name badges by joining "First Name" and "Last Name" fields together? (P-touch Editor 5.x for Windows)
- 38How do I install/change the label roll?
- 39A security warning appears when accessing Web Based Management via HTTPS.
- 40I get the message "OneDrive could not be accessed" and cannot open or save any files. (P-touch Editor 5.1/5.2 for Windows)
- 41The barcode number is not displayed below the barcode. (P-touch Editor for Windows)
- 42When I connect the printer to my computer via Bluetooth® and print multiple sheets, the printer stops in the middle of printing.
- 43How do I connect the computer to my printer using both the Infrastructure mode and the Wireless Direct mode?
- 44How do I connect the printer to my computer via wired LAN (Ethernet)? (for Mac)
- 45Using P-touch Template Settings (for Windows)
- 46The Printer Setting Tool is shown in Japanese. What should I do? (For Mac users)
- 47(Video) Small characters or thin lines are printed faintly.
- 48How to uninstall P-touch Editor (P-touch Editor 5.x for Windows)
- 49Can I create a label with time&date? (iPrint&Label)
- 50What is the compatible barcode protocol? (iPrint&Label)