FAQs & Troubleshooting
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225 Results
- 1Installing the software
- 2How do I select just certain data (cells) in the Excel spreadsheet to place on the label? (P-touch Editor 5.x for Windows)
- 3The layout is incorrect when I print labels with P-touch Editor 5.x for Mac.
- 4I cannot use some buttons or functions in P-touch Editor or the printer driver. (For macOS 10.15.x)
- 5How to print a label using AirPrint (For Mac)
- 6Where can I download the latest P-touch Editor for Mac?
- 7Are all DK labels and tapes compatible with iPrint&Label? (iPrint&Label)
- 8P-touch Editor sometimes crashes. (For Office 2013 or 2016 users)
- 9How do I create name badges by joining "First Name" and "Last Name" fields together? (P-touch Editor 5.x for Windows)
- 10How to use Excel data to print labels (P-touch Editor 5.x for Windows)
- 11What is the default User ID and Password for BRAdmin Light or Professional?
- 12Printing is not possible. (USB connection)
- 13How do I install/change the label roll?
- 14Transfer Express cannot detect my printer when it is connected to a Windows 11 computer via USB.
- 15My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
- 162-color Printing is not possible.
- 17I cannot save a file downloaded from the Brother support website (For Windows)
- 18What Android™ mobile application can I use?
- 19What types of image format can be inserted and printed? (P-touch Editor 5.x for Windows)
- 20The paper settings specified from the server computer are not reflected on the client computer.
- 21When I try to print a label, it comes out blank. (for macOS10.15 or earlier )
- 22Although "Auto Power On" or "Power On When Plugged in" is set to On in the Printer Setting Tool, the printer does not turn on automatically.
- 23I cannot select my printer in P-touch Editor. (For macOS 10.13 or later)
- 24How do I connect the printer to my computer via wired LAN (Ethernet)? (for Mac)
- 25How do I connect the printer and my mobile device via Bluetooth®?
- 26I cannot connect my printer to the wireless network with WPS when using WPA3.
- 27What iOS mobile application can I use?
- 28How to insert a new image into each label using a database file. (P-touch Editor 5.x for Windows)
- 29How do I transfer label or slip templates?
- 30The power button does not light up.
- 31What kind of paper can I use for Print Service Plugin?
- 32The Printer Setting Tool is shown in Japanese. What should I do? (For Mac users)
- 33Using the Device Settings (for Windows)
- 34P-touch Editor shows an error message "This application is incompatible with the AirPrint printer driver. Select the CUPS printer driver. Check the FAQ for details." (For macOS 12 or earlier).
- 35I cannot connect to the printer via Bluetooth®/Wireless Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 36When accessing Web Based Management via HTTPS, I get a security warning that the connection is not private or that the site is not secure.
- 37I got an error while installing the printer driver. (Linux®)
- 38I cannot print from the client computer to the printer on the print server. (Linux®)
- 39I'm using RedHat Enterprise 7.2, Fedora 23. I cannot print to my Brother machine. (Linux®)
- 40The barcode number is not displayed below the barcode. (P-touch Editor for Windows)
- 41I created a template using P-touch Editor and transferred it to my printer. But the print result is different from what I see on the P-touch Editor screen.
- 42Using the Printer Setting Tool (for Mac)
- 43How can I make vertical labels? (P-touch Editor 5.1 for Mac)
- 44I get an error message while trying to print: "Communication Error Cannot Communicate with the Device". (iPrint&Label)
- 45Which label printers are compatible with iPrint&Label? (iPrint&Label)
- 46How to identify your Operating System (OS) for Windows or Mac
- 47Is there a way to eliminate the tape that is cut off before each label? (P-touch Editor Lite LAN)
- 48How to add Microsoft Excel text to a Label List (P-touch Editor 5.x for Windows)
- 49I cannot install the printer driver because the installation stops after I connect the printer to my computer.
- 50I cannot print and get an error message "Monochrome media is installed." (P-touch Editor for Windows)