FAQs & Troubleshooting
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150 Results
- 1I cannot install Brother drivers on Debian 10 or later (Linux)
- 2The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 3Can I use non-Brother or third party supplies with the Brother machine?
- 4How do I install additional memory?
- 5How can I activate/deactivate the Toner Save Mode?
- 6Can I print from or scan to Android™ Smartphone?
- 7What driver package format is supported by my Linux distribution?
- 8How to identify your Operating System (OS).
- 9Some characters are missing when printing PDF files from Adobe® Acrobat® / Adobe® Acrobat® Reader® / Adobe® Reader®. What can I do to correct this?
- 10Where is the Auto 2-sided(Duplex) setting option in the Mac OS X 10.3 driver or greater?
- 11"JAM DUPLEX" error appears on the LCD.
- 12"JAM INSIDE" error appears on the LCD. What should I do?
- 13I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader®/ Reader®. What can I do to correct this?
- 14I cannot print from my computer via network. (For Macintosh)
- 15I cannot save a file downloaded from the Brother support website (For Windows)
- 16The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 17Delete print jobs from the print queue.
- 18Install the built-in drivers (For Windows 8 and Windows 10)
- 19I cannot uninstall the printer driver using Printer Driver Uninstall Tool. (For Windows 7 users who use the printer driver with WSD connection only)
- 20The paper is skewed when it's printed.
- 21In Mac OS X 10.5 Leopard, the printer icon remains in the Dock after printing. How do I remove the printer icon from the Dock and keep it from returning?
- 22"JAM TRAY 1", "JAM TRAY2" error message appears on the LCD. What should I do?
- 23I'm trying to install the driver with network settings, but I cannot locate a network connected Brother machine and complete the driver installation. (For Windows)
- 24Can I print from DOS applications?
- 25What can happen if the wrong paper is used in your machine.
- 26How do I factory reset the print server?
- 27What is the printable area per page?
- 28How do I change the print server password?
- 29How can I print envelopes?
- 30The printed letters are slanted, positioned incorrectly.
- 31Output sheets are completely black.
- 32My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 33I'm using a Debian based distribution (e.g. Ubuntu, Kubuntu etc). When installing the CUPS Wrapper driver, I get the following error message: "/usr/local/Brother/cupswrapper/cupswrapper[model name]: No such file or directory". (Linux)
- 34Windows 10 Support Information
- 35I cannot install the driver on Macintosh from the CD-ROM supplied with my Brother machine. (For Mac OS X 10.7 or later)
- 36I cannot print from my computer via USB.
- 37Does NC-2200w work with Windows Vista?
- 38I cannot use the "Modules Update" button on Web BRAdmin.
- 39I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 40The BRAdmin Professional software is not able to locate the Brother machine on my network.
- 41How do I lock the control panel settings?
- 42I cannot install the driver when using the Driver Install Tool. (Linux)
- 43The driver installation finished successfully but I cannot print. (Linux)
- 44I'm using openSUSE11.3. I cannot print to my Brother Machine. (Linux)
- 45When printing with monochrome laser printer, the print position shifts. (Linux)
- 46Pre-Required Procedures (Linux)
- 47Download a file from the "Downloads" section and save it to Windows 8 computer.
- 48The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 49What is the difference between the toner cartridge and the drum unit?
- 50I cannot print from my computer via network. (For Windows)