FAQs & Troubleshooting
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181 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 2Change the printer driver settings (Windows/macOS)
- 3The printer status is Offline or Paused.
- 4Where is the Auto 2-sided(Duplex) setting option in the Mac OS X 10.3 driver or greater?
- 5Memory full
- 6I cannot install Brother drivers on Debian 10 or later (Linux)
- 7Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 8Use the Universal Printer Driver for PCL
- 9What is Brother iPrint&Scan?
- 10I still receive the error message "Replace Drum", "Drum Near End", or "Drum End Soon" after I replace the drum unit with a new one.
- 11I heard a beep sound from the UPS (Uninterruptible Power Supply) when I turned on my Brother machine.
- 12I'm printing from Microsoft PowerPoint 2003 but it is not using the settings I select in the Universal Printer Driver. (For Windows XP)
- 13I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 14The paper is skewed when it's printed.
- 15The printer prints unexpectedly or it prints garbage.
- 16When I run the Firmware update tool or the I-FAX install tool, the "Program failed to run" message appears on my PC screen. What do I do?
- 17"JAM TRAY 1", "JAM TRAY2" , "JAM TRAY3" error message appears on the LCD. What should I do?
- 18"JAM MP TRAY" error appears on the LCD. What should I do?
- 19What is APIPA?
- 20What can happen if the wrong paper is used in your machine.
- 21My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 22"Offline" appears on the Status Monitor.
- 23Can I print from and scan to iPhone, iPod touch and iPad?
- 24I'm trying to install the driver with network settings, but I cannot locate a network connected Brother machine and complete the driver installation. (For Windows)
- 25I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 26Print command (LPR) (Linux)
- 27I'm using a Debian based distribution (e.g. Ubuntu, Kubuntu etc). When installing the CUPS Wrapper driver, I get the following error message: "/usr/local/Brother/cupswrapper/cupswrapper[model name]: No such file or directory". (Linux)
- 28When printing with monochrome laser printer, the print position shifts. (Linux)
- 29Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.
- 30Delete print jobs from the print queue.
- 31Open the Control Panel (For Windows)
- 32The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 33Print a web page from Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 34Printing from other applications than the Brother iPrint&Scan when using an Android™ mobile device.
- 35Print Photos or Documents from the Brother iPrint&Scan application when using an iPhone, iPod touch and iPad.
- 36I don't think I got the full yield from my high-yield toner cartridge but the message "Toner Life End" or "Replace Toner" is displayed on the machine or the LED is on or flashing.
- 37In Mac OS X 10.5 Leopard, the printer icon remains in the Dock after printing. How do I remove the printer icon from the Dock and keep it from returning?
- 38I am using Safari in Mac OS X. When I created a CSR or a Self-signed Certificate using the IP address to configure the "Common Name" and I try to access the Print Server using Safari with SSL communication, Safari issues an alert.
- 39Drum End Soon
- 40"JAM DUPLEX" error appears on the LCD. What should I do?
- 41"JAM INSIDE" error appears on the LCD. What should I do?
- 42Printouts have a curl or wave.
- 43Printouts (envelopes) have creases.
- 44Printouts have wrinkles or creases.
- 45Can I use non-Brother or third party supplies with the Brother machine?
- 46Can I print from DOS applications?
- 47Printouts are faint.
- 48What is the BRAdmin Professional software used for?
- 49What is the recommended paper?
- 50My Antivirus Software gives a warning message during the installation of Web BRAdmin.