FAQs & Troubleshooting
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139 Results
- 1The printer status is Offline or Paused.
- 2How do I factory reset the print server?
- 3My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 4The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 5Does NC-2200w work with Windows Vista?
- 6I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 7The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 8Can I print from DOS applications?
- 9I want to use the Simple Network Configuration capabilities of Apple Mac OS X but I cannot find my printer in the "Print Center", "Printer Setup Utility" or "Default Printer Browser".
- 10What driver package format is supported by my Linux distribution?
- 11Can I print from or scan to Android™ Smartphone?
- 12Can I print from and scan to iPhone, iPod touch and iPad?
- 13I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 14Install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 15What is the password for the print server when connected to a network? What is the user name and password for web browser access?
- 16Printouts have wrinkles or creases.
- 17Can I use non-Brother or third party supplies with the Brother machine?
- 18Can I print using the IPP protocol on Windows XP?
- 19I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader®/ Reader®. What can I do to correct this?
- 20What are the expected yields of the consumables?
- 21What is the BRAdmin Professional software used for?
- 22Replace the toner cartridge.
- 23Open the Control Panel (For Windows)
- 24I am using Windows/ Mac OS 8.x-9.x. When I print from Adobe® Illustrator® with PCL printer driver, text and images are jagged.
- 25White lines appears down the page.
- 26I cannot install Brother drivers on Debian 10 or later (Linux)
- 27Delete print jobs from the print queue.
- 28What is the Network Shared printing?
- 29Change the printer driver settings (Windows/macOS)
- 30The paper is skewed when it's printed.
- 31I updated the Web BRAdmin and cannot enable the logging function.
- 32When I print from Adobe® Illustrator® with the "Improve Gray Printing" option enabled, the document with halftone setting does not print as expected. What can I do?
- 33Where is the Auto 2-sided(Duplex) setting option in the Mac OS X 10.3 driver or greater?
- 34What kind of memory can I use?
- 35What is UPnP and SSDP?
- 36Black toner marks appear across the page.
- 37What can happen if the wrong paper is used in your machine.
- 38How do I change the print server password?
- 39How do I disable the APIPA protocol?
- 40How do I install additional memory?
- 41How do I clear paper jams?
- 42I cannot install the LPD/LPRng driver and get a message that LPD does not exist. (Linux)
- 43Uninstall printer drivers (Linux)
- 44I cannot print from my computer via USB.
- 45I'm using Windows Vista or Windows 7 and trying to use a Brother machine connected to the network, but the machine stays offline and I cannot print.
- 46Some characters are missing when printing PDF files from Adobe® Acrobat® / Adobe® Acrobat® Reader® / Adobe® Reader®. What can I do to correct this?
- 47Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 48Printouts are with gray background.
- 49Can I buy any MICR toner?
- 50Uninstall the printer drivers (For Windows)