FAQs & Troubleshooting
Popular |

HL-5170DN
139 Results
1.
The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
2.
The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
3.
I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
4.
What kind of paper can I use?
5.
Does NC-2200w work with Windows Vista?
6.
How can I clean the inside of the printer?
7.
I want to use the Simple Network Configuration capabilities of Apple Mac OS X but I cannot find my printer in the "Print Center", "Printer Setup Utility" or "Default Printer Browser".
8.
How do I factory reset the print server?
9.
How do I install additional memory?
10.
Download a file from the "Downloads" section and save it to Windows 8 computer.
11.
I cannot install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
12.
What is the printable area per page?
13.
The printer status is Offline or Paused.
14.
How can I clean the corona wire of the drum unit?
15.
Where is the Auto 2-sided(Duplex) setting option in the Mac OS X 10.3 driver or greater?
16.
Can I print using the IPP protocol on Windows XP?
17.
Replace the toner cartridge.
18.
Replace the drum unit.
19.
My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
20.
Cannot print after a Windows 10 update (June 2020)
21.
The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
22.
Can I print from and scan to iPhone, iPod touch and iPad?
23.
Install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
24.
What kind of memory can I use?
25.
What are the differences between the BRAdmin Professional and the Web BRAdmin software?
26.
What are the expected yields of the consumables?
27.
How do I disable the APIPA protocol?
28.
White spots appear in areas of dense black printing.
29.
I cannot install Brother drivers on Debian 10 or later (Linux)
30.
Functions supported in the Windows 7 built-in drivers