FAQs & Troubleshooting
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122 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader®/ Reader®. What can I do to correct this?
- 3How do I load A5 paper?
- 4How can I print envelopes?
- 5The printer status is Offline or Paused.
- 6When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 7I am using the Windows driver. How can I change or save the 2-sided(Duplex) Print setting?
- 8My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 9I cannot save a file downloaded from the Brother support website (For Windows)
- 10I cannot print from my computer via USB.
- 11Change the printer driver settings (Windows/macOS)
- 12The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 13Functions supported in the Windows 7 built-in drivers
- 14When using Microsoft® Word 2002, borders that use wavy lines, dots or dashes are printed as solid lines. What can I do?
- 15I want to keep my settings on the printer. Can lock the printer panel?
- 16The paper is creased.
- 17Shadows appear around areas of dense black printing.
- 18Delete print jobs from the print queue.
- 19How to identify your Operating System (OS).
- 20I cannot install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 21The error message "Can not load Word for Windows 6.0 files" appears at the end of the software installation. I have installed Windows® XP Service Pack 2 (SP2). What should I do?
- 22Can I use non-Brother or third party supplies with the Brother machine?
- 23What is the life of the consumables?
- 24How can I know how many pages the printer has printed?
- 25I'm trying to feed the paper from the Multi-purpose tray. "Feed Jam Check Tray" error appears on the LCD. What should I do?
- 26How can I activate/deactivate the Toner Save Mode?
- 27What is the Network Shared printing?
- 28I'm using Windows Vista or Windows 7 and trying to use a Brother machine connected to the network, but the machine stays offline and I cannot print.
- 29I am using Windows/ Mac OS 8.x-9.x. When I print from Adobe® Illustrator® with PCL printer driver, text and images are jagged.
- 30I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 31Uninstall the drivers. (Mac OS X 10.5)
- 32Uninstall the drivers. (Mac OS X 10.2 - 10.4)
- 33How do I enable/disable the printer power save mode setting?
- 34What kind of consumables or options does this printer use?
- 35How do I cancel print jobs using the printer control panel?
- 36Uninstall the printer drivers (For Windows)
- 37The image is ghosted.
- 38Hair-like marks appear around black halfone printing.
- 39Ink smears when rubbed.
- 40Cannot print after a Windows 10 update (June 2020)
- 41Download a file from the "Downloads" section and save it to Windows 8 computer.
- 42Verify the Brother machine connected to the Wired Network (For Macintosh)
- 43The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 44I heard a beep sound from the UPS (Uninterruptible Power Supply) when I turned on my Brother machine.
- 45I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 46I cannot print from my computer via network. (For Windows)
- 47Install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 48The paper is skewed when it's printed.
- 49How do I perform a factory reset?
- 50Uninstall the drivers. (Mac OS X 10.6 - macOS 12)