FAQs & Troubleshooting
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122 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2Can I use non-Brother or third party supplies with the Brother machine?
- 3The printer status is Offline or Paused.
- 4I cannot save a file downloaded from the Brother support website (For Windows)
- 5Delete print jobs from the print queue.
- 6Can I print from or scan to Android™ Smartphone?
- 7Change the printer driver settings (Windows/macOS)
- 8The error message "Can not load Word for Windows 6.0 files" appears at the end of the software installation. I have installed Windows® XP Service Pack 2 (SP2). What should I do?
- 9I cannot print from my computer via USB.
- 10My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 11The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 12I cannot install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 13I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 14When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 15What kind of consumables or options does this printer use?
- 16Uninstall the printer drivers (For Windows)
- 17How do I load A5 paper?
- 18The paper is creased.
- 19The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 20How to identify your Operating System (OS).
- 21Install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 22Functions supported in the Windows 7 built-in drivers
- 23When I connect the Brother machine to a USB hub, it doesn't work correctly.
- 24What can happen if the wrong paper is used in your machine.
- 25What is the recommended paper?
- 26I am using the Windows driver. How can I change or save the 2-sided(Duplex) Print setting?
- 27How do I install additional memory?
- 28"Duplex Jam Open B-cover" error appears on the LCD. What should I do?
- 29"Regi. Jam Open A-Cover" or "Fuser Jam Open A/B Cover" error appears on the LCD. What should I do?
- 30I'm trying to feed the paper from the Multi-purpose tray. "Feed Jam Check Tray" error appears on the LCD. What should I do?
- 31How can I activate/deactivate the Toner Save Mode?
- 32I heard a beep sound from the UPS (Uninterruptible Power Supply) when I turned on my Brother machine.
- 33The printout is out of alignment or the size of the printed document is reduced when printing the document from Microsoft Word 2010.
- 34I updated the Web BRAdmin and cannot enable the logging function.
- 35Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 36How do I replace the transfer roll cartridge?
- 37Shadows appear around areas of dense black printing.
- 38Cannot print after a Windows 10 update (June 2020)
- 39Windows 10 Support Information
- 40Install the built-in drivers (For Windows 8 and Windows 10)
- 41Verify the Brother machine connected to the Wired Network (For Windows)
- 42What is the difference between the toner cartridge and the drum unit?
- 43What is the Network Shared printing?
- 44Can I print from and scan to iPhone, iPod touch and iPad?
- 45I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 46Where can I get the drivers and utilities that work with Mac OS X 10.6?
- 47Windows 7 Support Information
- 48I'm using Windows Vista or Windows 7 and trying to use a Brother machine connected to the network, but the machine stays offline and I cannot print.
- 49I'm using the BR-Script3 driver, and my Brother machine does not print my document with the Booklet option I selected in Adobe® Acrobat®/ Adobe® Reader®.
- 50I am using Windows/ Mac OS 8.x-9.x. When I print from Adobe® Illustrator® with PCL printer driver, text and images are jagged.