FAQs & Troubleshooting
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167 Results
- 1The printer status is Offline or Paused.
- 2The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 3The machine does not print anything.
- 4Can I print using the IPP protocol on Windows XP?
- 5I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader®/ Reader®. What can I do to correct this?
- 6Can I print from or scan to Android™ Smartphone?
- 7How do I change the color mode from a Windows PC?
- 8"JAM D" or "JAM E2" error appears on the LCD. What should I do?
- 9My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 10The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 11How do I replace the fuser unit?
- 12I cannot save a file downloaded from the Brother support website (For Windows)
- 13Download a file from the "Downloads" section and save it to Windows 8 computer.
- 14Can I print from DOS applications?
- 15The paper is skewed when it's printed.
- 16How do I replace the Fuser Cleaner?
- 17What is the optional DX-3400 used for and how do I install it?
- 18When using Microsoft® Word 2002, borders that use wavy lines, dots or dashes are printed as solid lines. What can I do?
- 19What is the printable area per page?
- 20How do I install additional memory?
- 21All print jobs are aborted and nothing is printed. (Linux)
- 22Install the built-in drivers (For Windows 8 and Windows 10)
- 23Add my Brother machine (the printer driver) using Mac OS X 10.5 - 10.11.
- 24Uninstall the drivers. (Mac OS X 10.5)
- 25I cannot install Brother drivers on Debian 10 or later (Linux)
- 26Cannot print after a Windows 10 update (June 2020)
- 27Paper size settings are unavailable when I print from OpenOffice (Linux)
- 28My machine prints 2-sided when I select 1-sided printing in the driver (Linux)
- 29Delete print jobs from the print queue.
- 30How to identify your Operating System (OS).
- 31Can I print from and scan to iPhone, iPod touch and iPad?
- 32I cannot install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 33What are the difference between PCL Driver and BR-Script driver?
- 34The color of printouts are not what I expected.
- 35I don't know which driver I'm using, a PCL driver or a BR-Script driver. How can I check?
- 36How do I use the Brother Analysis Tool software?
- 37What kind of labels and transparencies can I use?
- 38What kind of envelopes should I avoid?
- 39The printer prints unexpectedly or it prints incorrect characters.
- 40I am using Windows 2000 /XP. When I print from Adobe® Reader® 7.0, strange characters are printed on the page. What can I do?
- 41Printouts have wrinkles or creases.
- 42"JAM E1/E2" error appears on the LCD. What should I do? (For users who installed the DX-3400 DUPLEX UNIT)
- 43When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 44When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 45When I print images, the quality is not good (Linux)
- 46I cannot install the LPD/LPRng driver and get a message that LPD does not exist. (Linux)
- 47Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 48I'm using SuSE11.2. I cannot print to Brother monochrome machines. (Linux)
- 49I cannot print from my computer via USB.
- 50I cannot uninstall the printer driver using Printer Driver Uninstall Tool. (For Windows 7 users who use the printer driver with WSD connection only)