FAQs & Troubleshooting
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144 Results
- 1Does the optional lower tray unit handle legal size paper?
- 2The printer status is Offline or Paused.
- 3Delete print jobs from the print queue.
- 4Change the printer driver settings (Windows/macOS)
- 5What is the recommended paper?
- 6Can I print from or scan to Android™ Smartphone?
- 7I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader®/ Reader®. What can I do to correct this?
- 8Can I print from and scan to iPhone, iPod touch and iPad?
- 9I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 10The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 11Why does my Brother machine make a clunking noise when powered on or printing?
- 12What kind of paper can I use?
- 13"JAM E" error appears on the LCD. What should I do?
- 14I'm using Windows®. I want to change the paper tray and paper size settings. Do I change these things on the printer's front panel, or in the driver? If I change the setting in the driver, will the printer's front/control panel setting be used?
- 15How do I install the Optional Lower Tray Unit?
- 16What is the BRAdmin Professional software used for?
- 17Install the built-in drivers (For Windows 8 and Windows 10)
- 18My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 19I cannot install Brother drivers on Debian 10 or later (Linux)
- 20I cannot save a file downloaded from the Brother support website (For Windows)
- 21The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 22The paper is skewed when it's printed.
- 23How do I install the optional Duplex Unit?
- 24Replace the toner cartridge.
- 25How do I replace the fusing unit?
- 26Print command (cupswrapper) (Linux)
- 27Open the Control Panel (For Windows)
- 28Add my Brother machine (the printer driver) using Mac OS X 10.5 - 10.11.
- 29When I connect the Brother machine to a USB hub, it doesn't work correctly.
- 30Printouts are faint.
- 31Paper size settings are unavailable when I print from OpenOffice (Linux)
- 32The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 33I cannot print from my computer via USB.
- 34I cannot print from my computer via network. (For Macintosh)
- 35I cannot print from my computer via network. (For Windows)
- 36In Mac OS X 10.5 Leopard, the printer icon remains in the Dock after printing. How do I remove the printer icon from the Dock and keep it from returning?
- 37When I load the Brother software, the installation will not continue past the instruction to connect the USB cable to the computer. What can I do? (USB interface, cable)
- 38How do I replace the waste toner pack?
- 39Uninstall the drivers. (Mac OS X 10.2 - 10.4)
- 40Printouts have wrinkles or creases.
- 41Can I use non-Brother or third party supplies with the Brother machine?
- 42"JAM C" error appears on the LCD. What should I do?
- 43"JAM B" error appears on the LCD. What should I do?
- 44"JAM A1" / "JAM A2" error appears on the LCD. What should I do?
- 45What can happen if the wrong paper is used in your machine.
- 46What is the life of the consumables?
- 47Uninstall the printer drivers (For Windows)
- 48How do I install additional memory?
- 49Dirty spots are printed.
- 50Nothing is printed on the page or some colors are missing.