FAQs & Troubleshooting
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HL-2700CN
138 Results
1.
The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
2.
The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
3.
My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
4.
Does the optional lower tray unit handle legal size paper?
5.
"JAM E" error appears on the LCD. What should I do?
6.
How do I install the optional Duplex Unit?
7.
Delete print jobs from the print queue.
8.
Cannot print after a Windows 10 update (June 2020)
9.
How to identify your Operating System (OS).
10.
Can I print from or scan to Android™ Smartphone?
11.
Change the printer driver settings (Windows/macOS)
12.
"JAM C" error appears on the LCD. What should I do?
13.
The printer status is Offline or Paused.
14.
The error message "Can not load Word for Windows 6.0 files" appears at the end of the software installation. I have installed Windows® XP Service Pack 2 (SP2). What should I do?
15.
"JAM D" error appears on the LCD. What should I do?
16.
What are the differences between the BRAdmin Professional and the Web BRAdmin software?
17.
How do I install additional memory?
18.
How can I know how many pages the printer has printed?
19.
Install the built-in drivers (For Windows 8 and Windows 10)
20.
Can I print from and scan to iPhone, iPod touch and iPad?
21.
I am using Windows 2000 /XP. When I print from Adobe® Reader® 7.0, strange characters are printed on the page. What can I do?
22.
How do I perform a factory reset?
23.
What kind of memory can I use?
24.
Printouts have wrinkles or creases.
25.
"JAM A1" / "JAM A2" error appears on the LCD. What should I do?
26.
I'm using Windows®. I want to change the paper tray and paper size settings. Do I change these things on the printer's front panel, or in the driver? If I change the setting in the driver, will the printer's front/control panel setting be used?
27.
I heard a beep sound from the UPS (Uninterruptible Power Supply) when I turned on my Brother machine.
28.
I'm using Windows Vista or Windows 7 and trying to use a Brother machine connected to the network, but the machine stays offline and I cannot print.
29.
Uninstall the drivers. (Mac OS X 10.2 - 10.4)
30.
How do I cancel print jobs using the printer control panel?