FAQs & Troubleshooting
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206 Results
- 1The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 2I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader®/ Reader®. What can I do to correct this?
- 3What kind of paper can I use?
- 4What kind of paper should I avoid?
- 5I am using Windows 2000 /XP. When I print from Adobe® Reader® 7.0, strange characters are printed on the page. What can I do?
- 6I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 7The driver installation finished successfully but I cannot print. (Linux)
- 8How to use the Driver Deployment Wizard software
- 9What is a "Generic PCL Driver"?
- 10JAM INSIDE
- 11Printouts have wrinkles or creases.
- 12What can happen if the wrong paper is used in your machine.
- 13When using Microsoft® Word 2002, borders that use wavy lines, dots or dashes are printed as solid lines. What can I do?
- 14What is the printable area per page?
- 15My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 16The printer cannnot print and the error message "There was an error writing to LPT1:(or BRUSB) for the printer." appears on my PC. What should I do?
- 17The machine does not print anything.
- 18I cannot install Brother drivers on Debian 10 or later (Linux)
- 19Windows 10 Support Information
- 20I cannot save a file downloaded from the Brother support website (For Windows)
- 21I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 22Install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 23Functions supported in the Windows 7 built-in drivers
- 24NO PAPER XXXX (XXXX means "TRAY1"/"TRAY2" or "MP( Multi-purpose) TRAY" etc")
- 25What kind of envelopes should I avoid?
- 26JAM DUPLEX
- 27Can I use non-Brother or third party supplies with the Brother machine?
- 28Can I print using the IPP protocol on Windows XP?
- 29When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 30How do I install additional memory? (DIMM)
- 31My Antivirus Software gives a warning message during the installation of Web BRAdmin.
- 32NO TRAY1
- 33The print speed slows down.
- 34White lines appears down the page.
- 35The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 36How to identify your Operating System (OS).
- 37I cannot print from my computer via network. (For Macintosh)
- 38The paper is skewed when it's printed.
- 39What is Optional Font Package (BS-3000)?
- 40The paper does not feed from MultiPurpose Tray(MP Tray).
- 41The printer prints unexpectedly or it prints garbage.
- 42JAM TRAY 2
- 43What kind of memory can I use?
- 44Printouts have a curl or wave.
- 45Can I print from DOS applications?
- 46Printouts are faint.
- 47When trying to print from Mac OS® X the print queue is stopped.
- 48I'm using Windows®. I want to change the paper tray and paper size settings. Do I change these things on the control panel, or in the driver? If I change the setting in the driver, will the control panel setting be used?
- 49What is the best printer driver to use-the PCL or BR-Script driver?
- 50Print on both sides of the paper(2-sided/Duplex Printing).