FAQs & Troubleshooting
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198 Results
- 1I cannot print from the MP Tray. Why?
- 2The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 3The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 4I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 5My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 6The printer status is Offline or Paused.
- 7I cannot install Brother drivers on Debian 10 or later (Linux)
- 8What kind of envelopes should I avoid?
- 9The paper is skewed when it's printed.
- 10Can I print using the IPP protocol on Windows XP?
- 11The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 12How do I replace FUSER KIT?
- 13JAM DUPLEX
- 14The printer cannnot print and the error message "There was an error writing to LPT1:(or BRUSB) for the printer." appears on my PC. What should I do?
- 15Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 16Uninstall the drivers. (Mac OS X 10.5)
- 17What kind of paper can I use?
- 18JAM INSIDE
- 19JAM TRAY 1
- 20What are the differences between the BRAdmin Professional and the Web BRAdmin software?
- 21I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader®/ Reader®. What can I do to correct this?
- 22What is the printable area per page?
- 23My Antivirus Software gives a warning message during the installation of Web BRAdmin.
- 24I'm using FreeBSD. Do you have a driver for FreeBSD? (Linux)
- 25What do LCD messages on Display of a control panel mean?
- 26How can I use the reprint function?
- 27How do I print a network configuration page?
- 28Cannot print after a Windows 10 update (June 2020)
- 29I get the "Filter "brlpdwrapper[model name]" for printer "[model name]" not available: No such file or directory" error on Gentoo (Linux)
- 30Delete print jobs from the print queue.
- 31Install the built-in drivers (For Windows 8 and Windows 10)
- 32What is the Network Shared printing?
- 33I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 34I cannot print from my computer via USB.
- 35What is Optional Font Package (BS-3000)?
- 36What do LCD messages on Display (Maintanance messages) mean?
- 37What does the LOAD LETTER sized error message mean?
- 38PAPER JAM
- 39Uninstall the drivers. (Mac OS X 10.2 - 10.4)
- 40I am having a problem trying to use a Brother driver in a Windows Server 2003 environment. I cannot print or scan. What should I do?
- 41I still see the "Toner Empty" message on the LCD even after replacing the toner cartridge.
- 42Can I print from DOS applications?
- 43I'm using my Brother machine in a Windows XP/ Windows Vista networked TCP/IP environment. I was able to print, but suddenly I cannot print. Why?
- 44When trying to print from Mac OS® X the print queue is stopped.
- 45What is the recommended paper?
- 46How do I install additional memory? (DIMM)
- 47I'm using a Debian based distribution (e.g. Ubuntu, Kubuntu etc). When installing the CUPS Wrapper driver, I get the following error message: "/usr/local/Brother/cupswrapper/cupswrapper[model name]: No such file or directory". (Linux)
- 48I'm using Windows Vista or Windows 7 and trying to use a Brother machine connected to the network, but the machine stays offline and I cannot print.
- 49FACE UP OPEN
- 50NO TRAY1