FAQs & Troubleshooting
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153 Results
- 1Can I print from DOS applications?
- 2Printouts have a curl or wave.
- 3Why are the alarm and data lights blinking?
- 4Delete print jobs from the print queue.
- 5Can I print from and scan to iPhone, iPod touch and iPad?
- 6The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 7I cannot install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 8The paper is skewed when it's printed.
- 9The machine does not print anything.
- 10When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 11How can I change the IP address?
- 12I cannot install Brother drivers on Debian 10 or later (Linux)
- 13The downloaded driver's name is different from my machine's name. (Linux)
- 14Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 15I'm using a Debian based distribution (e.g. Ubuntu, Kubuntu etc). When installing the CUPS Wrapper driver, I get the following error message: "/usr/local/Brother/cupswrapper/cupswrapper[model name]: No such file or directory". (Linux)
- 16I cannot install the driver on Macintosh from the CD-ROM supplied with my Brother machine. (For Mac OS X 10.7 or later)
- 17Can I print from or scan to Android™ Smartphone?
- 18Data is sent from the PC but the printer does not print. However, the Data LED is blinking. What can I do?
- 19The Drum LED is still lit even after replacing the old drum unit with a new one. What can I do?
- 20What kind of envelopes should I avoid?
- 21Using the PING command to troubleshoot problems.
- 22The printer prints unexpectedly or it prints garbage.
- 23Paper jam occurs at the Paper Tray or paper cannot be fed from the Paper Tray.
- 24I am having a problem trying to use a Brother driver in a Windows Server 2003 environment. I cannot print or scan. What should I do?
- 25The printed letters are slanted, positioned incorrectly.
- 26My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 27I cannot install the LPD/LPRng driver and get a message that LPD does not exist. (Linux)
- 28I want to print using CUPS while keeping SELinux enabled. (Linux)
- 29What is the difference between the toner cartridge and the drum unit?
- 30Why are the alarm and data lights on?
- 31The printer cannnot print and the error message "There was an error writing to LPT1:(or BRUSB) for the printer." appears on my PC. What should I do?
- 32How can I install the Web BRAdmin on Windows Server 2003?
- 33I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 34Why does the Drum LED light?
- 35The BRAdmin Professional software is not able to locate the Brother machine on my network.
- 36Printouts are with gray background.
- 37The image is ghosted.
- 38What driver package format is supported by my Linux distribution?
- 39My machine prints 2-sided when I select 1-sided printing in the driver (Linux)
- 40I'm using FreeBSD. Do you have a driver for FreeBSD? (Linux)
- 41I get the "Filter "brlpdwrapper[model name]" for printer "[model name]" not available: No such file or directory" error on Gentoo (Linux)
- 42Pre-Required Procedures (Linux)
- 43Install the built-in drivers (For Windows 8 and Windows 10)
- 44The printout is out of alignment or the size of the printed document is reduced when printing the document from Microsoft Word 2010.
- 45I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 46I cannot print from my computer via network. (For Windows)
- 47The printer status is Offline or Paused.
- 48What kind of paper should I avoid?
- 49What is an 'In-Box'(built-in) Driver' and 'Native Brother Printer Driver'?
- 50I cannot print from Mac OS X.