FAQs & Troubleshooting
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120 Results
- 1Pre-Required Procedures (Linux)
- 2Delete print jobs from the print queue.
- 3Can I print from and scan to iPhone, iPod touch and iPad?
- 4The machine does not print anything.
- 5In Windows, the Brother printer driver windows are in a foreign language. How can I change the printer driver windows to be in a local language?
- 6My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 7Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 8I'm using a Debian based distribution (e.g. Ubuntu, Kubuntu etc). When installing the CUPS Wrapper driver, I get the following error message: "/usr/local/Brother/cupswrapper/cupswrapper[model name]: No such file or directory". (Linux)
- 9Uninstall printer drivers (Linux)
- 10Can I print from or scan to Android™ Smartphone?
- 11I cannot print from my computer via USB.
- 12I cannot install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 13Install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 14Verify if the Brother machine has a dial tone
- 15Some characters are missing when printing PDF files from Adobe® Acrobat® / Adobe® Acrobat® Reader® / Adobe® Reader®. What can I do to correct this?
- 16Store One Touch and Speed Dial numbers on my Brother machine for easy dialing.
- 17Where is the Manual 2-sided(Duplex) setting option in the Mac OS X 10.3 driver ?
- 18My FAX/MFC/DCP does not print or prints garbage when printing the first document after starting a PC. What can I do?
- 19When scanning a document to be copied or faxed, the LCD shows "OUT OF MEMORY". What should I do?
- 20Can I use non-Brother or third party supplies with the Brother machine?
- 21Replace the drum unit.
- 22I'm using Mac OS X 10.2 - 10.4 and I'm getting error messages when I try to print.
- 23I'm using Mac OS® X and the Brother machine does not appear in the Print Center or Printer Setup Utility. What can I do?
- 24Replace the toner cartridge.
- 25I cannot install the driver when using the Driver Install Tool. (Linux)
- 26Paper size settings are unavailable when I print from OpenOffice (Linux)
- 27My machine prints 2-sided when I select 1-sided printing in the driver (Linux)
- 28The driver installation was successful but I cannot print on Redhat, Fedora, or CentOS (Linux)
- 29I cannot install the LPD/LPRng driver and get a message that LPD does not exist. (Linux)
- 30When printing with monochrome laser printer, the print position shifts. (Linux)
- 31I want to print using CUPS while keeping SELinux enabled. (Linux)
- 32What is the difference between the toner cartridge and the drum unit?
- 33A message to install Java runtime appears when I start some applications on Mac OS X 10.7 or greater.
- 34Why doesn't my Brother machine have a dial tone?
- 35When I load the Brother software, the installation will not continue past the instruction to connect the USB cable to the computer. What can I do? (USB interface, cable)
- 36I am using Windows XP. I downloaded the WHQL certified driver for Parallel from the Web. How do I install it?
- 37I am using Windows XP. I downloaded the WHQL certified driver for USB from the Web. How do I install it?
- 38Add my Brother machine (the printer driver) using Mac OS X 10.5 - 10.11.
- 39Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 40Uninstall the drivers. (Mac OS X 10.5)
- 41Uninstall the drivers. (Mac OS X 10.2 - 10.4)
- 42Why does the display read "Cover Open"?
- 43I am experiencing problems sending a fax, what can I do?
- 44I am having a problem trying to use a Brother driver in a Windows Server 2003 environment. I cannot print or scan. What should I do?
- 45How can I re-install the drivers?
- 46When I connect the Brother machine to a USB hub, it doesn't work correctly.
- 47When receiving a 1 page fax, why does the fax print on 2 pages or a blank sheet ejects afterwards?
- 48How can I clear the "PLS OPEN COVER" error message on LCD?
- 49What does "MACHINE ERROR XX" mean?
- 50I'm using Mac OS X 10.5 or greater and I'm getting error messages when I try to print.