FAQs & Troubleshooting
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152 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2Where is the USB port on the machine? I can't find it on the back of the unit.
- 3Delete print jobs from the print queue.
- 4Can I print using only the black ink cartridge when the Color cartridges have run out?
- 5When I try to print thin color borders in Microsoft® Excel, the borders are printed in black.
- 6Can I reduce the size of a received fax on this machine?
- 7My machine prints 2-sided when I select 1-sided printing in the driver (Linux)
- 8In Windows, the Brother printer driver windows are in a foreign language. How can I change the printer driver windows to be in a local language?
- 9One or more of my colors are not printing (blank). What can I do?
- 10"How do I clear the message Unable to..." ( "Unable to Change" "Unable to Clean" "Unable to Init" "Unable to Print" "Unable to Scan" )?
- 11Uninstall the drivers. (Mac OS X 10.2 - 10.4)
- 12How do I clean the Scanner to improve the copy or fax quality?
- 13How to identify your Operating System (OS).
- 14Can I print from or scan to Android™ Smartphone?
- 15The edge of glossy paper is smudged.
- 16Changes to the contents stored in the address book do not become effective in the stored speed dial numbers in Windows.
- 17Windows 7 Support Information
- 18Can I set my Brother machine to forward the faxes I receive to another location?
- 19I am using Voice Over Internet Protocol (VoIP) and cannot send and/or receive faxes. What can I do?
- 20I'm using Windows XP/XP Professional x64 Edition. When my PC comes out of Standby or hibernate mode the message "No Device" appears and the Status Monitor is grayed out. What can I do?
- 21Can third party ink be used to refill the ink cartridges?
- 22When selecting grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?
- 23How do I set up an answering machine (TAD) to work on the same line as my FAX/MFC?
- 24Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed all the ink cartridges?
- 25I'm using Windows Vista. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 26I am having issues with the paper feed. What can I do?
- 27When I run the Firmware update tool or the I-FAX install tool, it asks me about my internet connection method. There are two options: 'Connect directly' or 'Using proxy'. Which one should I choose?
- 28When I look in the processes tab of my Windows® PC, I see that the BRMFRSMG.EXE, BRSS01A.EXE, BRSVC01A.EXE processes are running. What are they and can I stop the processes from running?
- 29Why doesn't the machine answer when receiving a call?
- 30Can I confirm that the FAX was sent correctly?
- 31I'm using Windows 2000 and Windows XP. I want to use a name from my address book to send a FAX. The address book is stored on a network share and when I try to access the address book I can not open it.
- 32Why can't I print when an ink cartridge is empty?
- 33Black Ink is still wet after printing on plain paper and the paper is wet (For PC Printing).
- 34Cannot print after a Windows 10 update (June 2020)
- 35The downloaded driver's name is different from my machine's name. (Linux)
- 36I cannot install the LPD/LPRng driver and get a message that LPD does not exist. (Linux)
- 37When I try to send a PC-FAX, the paper is printed out instead of sending the FAX. (Linux)
- 38Open the Control Panel (For Windows)
- 39Install the built-in drivers (For Windows 8 and Windows 10)
- 40The printout is out of alignment or the size of the printed document is reduced when printing the document from Microsoft Word 2010.
- 41I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 - 10.8)
- 42My machine only prints one copy of my document even though I have asked it to print two or more. (For Windows 2000/XP and Windows Vista)
- 43Is my Brother machine compatible with third party print servers?
- 44Verify if the Brother machine has a dial tone
- 45Some characters are missing when printing PDF files from Adobe® Acrobat® / Adobe® Acrobat® Reader® / Adobe® Reader®. What can I do to correct this?
- 46"Near Empty [Color]" is appearing on my Brother machine's LCD? What does it mean and how do I clear it?
- 47When printing from my Apple Mac OS 10.x the print is coming out mirrored.
- 48Why is it necessary for my machine to go through regular cleaning cycles?
- 49I am using Windows/ Mac OS 8.x-9.x. When I print from Adobe® Illustrator® with PCL printer driver, text and images are jagged.
- 50Why does my computer become unresponsive when using the USB interface to connect the Brother machine?
