FAQs & Troubleshooting
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156 Results
- 1Can I print from and scan to iPhone, iPod touch and iPad?
- 2The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 3Where is the USB port on the machine? I can't find it on the back of the unit.
- 4My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 5The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 - 10.8)
- 6I am having issues with the paper feed. What can I do?
- 7When I run the Firmware update tool or the I-FAX install tool, it asks me about my internet connection method. There are two options: 'Connect directly' or 'Using proxy'. Which one should I choose?
- 8What does "NG" or "ERROR" on the Transmission Verification Report mean?
- 9I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader™/ Reader®. What can I do to correct this?
- 10How do I print on an envelope?
- 11How do I adjust the number of times my Brother machine rings before it answers?
- 12Check the firmware version.
- 13Open the Control Panel (For Windows)
- 14Install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 15Functions supported in the Windows 7 built-in drivers
- 16Can third party ink be used to refill the ink cartridges?
- 17How do I set up an answering machine (TAD) to work on the same line as my FAX/MFC?
- 18I cannot install Brother drivers on Debian 10 or later (Linux)
- 19Delete print jobs from the print queue.
- 20How to identify your Operating System (OS).
- 21I cannot install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 22Changes to the contents stored in the address book do not become effective in the stored speed dial numbers in Windows.
- 23Can I print using only the black ink cartridge when the Color cartridges have run out?
- 24I'm using Windows XP/XP Professional x64 Edition. When my PC comes out of Standby or hibernate mode the message "No Device" appears and the Status Monitor is grayed out. What can I do?
- 25When selecting grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?
- 26When I look in the processes tab of my Windows® PC, I see that the BRMFRSMG.EXE, BRSS01A.EXE, BRSVC01A.EXE processes are running. What are they and can I stop the processes from running?
- 27Clear the paper jam or printer jam.
- 28Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 29Why doesn't the machine answer when receiving a call?
- 30Why can't I print when an ink cartridge is empty?
- 31My machine prints 2-sided when I select 1-sided printing in the driver (Linux)
- 32I'm using a Debian based distribution (e.g. Ubuntu, Kubuntu etc). When installing the CUPS Wrapper driver, I get the following error message: "/usr/local/Brother/cupswrapper/cupswrapper[model name]: No such file or directory". (Linux)
- 33I'm using SuSE11.2. I cannot print to Brother monochrome machines. (Linux)
- 34Windows 10 Support Information
- 35Add my Brother machine (the printer driver) using Mac OS X 10.5 - 10.11.
- 36Uninstall the drivers. (Mac OS X 10.2 - 10.4)
- 37What does "COMM.ERROR" on the LCD display mean?
- 38Black Ink is still wet after printing on plain paper and the paper is wet (For PC Printing).
- 39Paper size settings are unavailable when I print from OpenOffice (Linux)
- 40Pre-Required Procedures (Linux)
- 41Can I print from or scan to Android™ Smartphone?
- 42The edge of glossy paper is smudged.
- 43Change the printer driver settings (Windows/macOS)
- 44Where can I get the drivers and utilities that work with Mac OS X 10.6?
- 45In Windows, the Brother printer driver windows are in a foreign language. How can I change the printer driver windows to be in a local language?
- 46Glossy Paper does not feed correctly. What can I do?
- 47After I installed Sun JavaVM, some applications will not work correctly.
- 48Uninstall the drivers. (Mac OS X 10.5)
- 49I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 50Vertical streaks appear in my copies.