FAQs & Troubleshooting
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120 Results
- 1What driver package format is supported by my Linux distribution?
- 2When I look in the processes tab of my Windows® PC, I see that the BRMFRSMG.EXE, BRSS01A.EXE, BRSVC01A.EXE processes are running. What are they and can I stop the processes from running?
- 3Delete print jobs from the print queue.
- 4The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 5How to identify your Operating System (OS).
- 6I am using Voice Over Internet Protocol (VoIP) and cannot send and/or receive faxes. What can I do?
- 7"PRINTING" is frozen on the display of my Brother machine. How do I clear it?
- 8I replaced my ink cartridge, but the LCD is still displaying "Ink Empty". What can I do?
- 9Uninstall the drivers. (Mac OS X 10.5)
- 10How do I replace the Ink Cartridge?
- 11I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 12When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 13When I print images, the quality is not good (Linux)
- 14Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 15I cannot print from my computer via USB.
- 16Add my Brother machine (the printer driver) using Mac OS X 10.5 - 10.11.
- 17Where can I find the serial number for my unit?
- 18The Brother machine does not appear in the Print Center or Printer Setup Utility. (Mac OS X 10.2 - 10.4)
- 19When printing a "Power Point" document with "Page Layout: 2 in 1" and the quality is set to Super Fine or Fine, part of the image is black. What can I do?
- 20I cannot install Brother drivers on Debian 10 or later (Linux)
- 21Paper size settings are unavailable when I print from OpenOffice (Linux)
- 22The driver installation was successful but I cannot print on Redhat, Fedora, or CentOS (Linux)
- 23Large characters are printed incorrectly. (Linux)
- 24Pre-Required Procedures (Linux)
- 25Windows 10 Support Information
- 26Change the printer driver settings (Windows/macOS)
- 27I cannot install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 28Functions supported in the Windows 7 built-in drivers
- 29Windows 7 Support Information
- 30My machine does regular cleaning cycles in the night. How can I correct this?
- 31When I load the Brother software, the installation will not continue past the instruction to connect the USB cable to the computer. (USB interface, cable)
- 32When I try to print thin color borders in Microsoft® Excel, the borders are printed in black.
- 33I'm using Windows Vista. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 34How do I store received faxes into my Brother machine's memory?
- 35Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 36Uninstall the drivers. (Mac OS X 10.2 - 10.4)
- 37How do I program the date and time?
- 38When I connect the Brother machine to a USB hub, it doesn't work correctly.
- 39Why doesn't the machine answer when receiving a call?
- 40Can I confirm that the FAX was sent correctly?
- 41I'm using Mac OS X 10.2 - 10.4 and I'm getting error messages when I try to print.
- 42When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 43I cannot receive a color fax. Why?
- 44I'm using Ubuntu 23.04 on their derivatives. I cannot print from Brother Inkjet Printer. (Linux)
- 45I cannot install the driver when using the Driver Install Tool. (Linux)
- 46Cannot print after a Windows 10 update (June 2020)
- 47The downloaded driver's name is different from my machine's name. (Linux)
- 48I cannot install the LPD/LPRng driver and get a message that LPD does not exist. (Linux)
- 49I get the "Filter "brlpdwrapper[model name]" for printer "[model name]" not available: No such file or directory" error on Gentoo (Linux)
- 50I want to print using CUPS while keeping SELinux enabled. (Linux)