FAQs & Troubleshooting
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120 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2When using Microsoft® Word 2002, borders that use wavy lines, dots or dashes are printed as solid lines. What can I do?
- 3I cannot install Brother drivers on Debian 10 or later (Linux)
- 4What driver package format is supported by my Linux distribution?
- 5When I try to send a PC-FAX, the paper is printed out instead of sending the FAX. (Linux)
- 6I'm using a Debian based distribution (e.g. Ubuntu, Kubuntu etc). When installing the CUPS Wrapper driver, I get the following error message: "/usr/local/Brother/cupswrapper/cupswrapper[model name]: No such file or directory". (Linux)
- 7Windows 10 Support Information
- 8Delete print jobs from the print queue.
- 9How to identify your Operating System (OS).
- 10A message to install Java runtime appears when I start some applications on Mac OS X 10.7 or greater.
- 11The printout is out of alignment or the size of the printed document is reduced when printing the document from Microsoft Word 2010.
- 12Can I print from or scan to Android™ Smartphone?
- 13Can I print from and scan to iPhone, iPod touch and iPad?
- 14I cannot install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 15Where can I get the drivers and utilities that work with Mac OS X 10.6?
- 16Can I print using only the black ink cartridge when the Color cartridges have run out?
- 17Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 18Uninstall the drivers. (Mac OS X 10.2 - 10.4)
- 19What does "NG" or "ERROR" on the Transmission Verification Report mean?
- 20I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader™/ Reader®. What can I do to correct this?
- 21When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 22Uninstall the drivers (Windows)
- 23Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 24Black Ink is still wet after printing on Glossy Paper (For PC Printing).
- 25When I print images, the quality is not good (Linux)
- 26The driver installation was successful but I cannot print on Redhat, Fedora, or CentOS (Linux)
- 27Large characters are printed incorrectly. (Linux)
- 28I get the "Filter "brlpdwrapper[model name]" for printer "[model name]" not available: No such file or directory" error on Gentoo (Linux)
- 29I am unable to print from a client PC to a printer on a print server. (Linux)
- 30I want to print using CUPS while keeping SELinux enabled. (Linux)
- 31Uninstall printer drivers (Linux)
- 32Open the Control Panel (For Windows)
- 33Install the built-in drivers (For Windows 8 and Windows 10)
- 34Do I need a telephone line to send and receive faxes with my Brother machine?
- 35My machine does regular cleaning cycles in the night. How can I correct this?
- 36When I load the Brother software, the installation will not continue past the instruction to connect the USB cable to the computer. (USB interface, cable)
- 37In Windows, the Brother printer driver windows are in a foreign language. How can I change the printer driver windows to be in a local language?
- 38How can I locate the Print Center or Printer Setup Utility and add my Brother machine using Mac OS X 10.0-10.4?
- 39Uninstall the drivers. (Mac OS X 10.5)
- 40How can I improve poor print quality?
- 41How can I clear the "CHECK CARTRIDGE" error message?
- 42How do I clear the "Awaiting Redial" message?
- 43What does "MACHINE ERROR XX" mean?
- 44What is the "Station ID" and how do I set it?
- 45Where is the full User's Guide? I can't find enough information in the paper manual.
- 46Vertical streaks appear in my copies.
- 47I'm using Ubuntu 23.04 on their derivatives. I cannot print from Brother Inkjet Printer. (Linux)
- 48I cannot install the driver when using the Driver Install Tool. (Linux)
- 49My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 50Configure and use PC-FAX (CUPS) (Linux)