FAQs & Troubleshooting
Popular |
63 Results
- 1Operation system return error
- 2I cannot install Brother drivers on Debian 10 or later (Linux)
- 3What driver package format is supported by my Linux distribution?
- 4Which DS scanners support the WIA, ICA, TWAIN and SANE scanning interfaces?
- 5Can I crop the edge of documents scanned using the Carrier Sheet? (Windows)
- 6Check the firmware version.
- 7I have upgraded my Macintosh to OS X 10.9, and now I cannot scan using the Image Capture software.
- 8The file size is too large.
- 9My scanner gets warm.
- 10Configure the Scan to Email Feature (Linux)
- 11I cannot save a file downloaded from the Brother support website (For Windows)
- 12The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 13Can I crop the edge of documents scanned using the carrier sheet? (Macintosh)
- 14Duplex scanning cannot be performed.
- 15OCR feature does not work.
- 16Cannot find the scanner (Error Code 2019: Initialization Failed)
- 17I do not have or lost the black and white calibration sheet.
- 18How to identify your Operating System (OS).
- 19I cannot install the driver on Macintosh from the CD-ROM supplied with my Brother machine. (For Mac OS X 10.7 or later)
- 20Scan using XSane or GIMP (Linux)
- 21Delete a network scanner entry. (Linux)
- 22Uninstall Scan-key-tool. (Linux)
- 23Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 24Scan a document longer than 35.6 cm (14 inches).
- 25I cannot install the scanner drivers.
- 26The scanned image is skewed.
- 27Driver busy
- 28Uninstall the scanner drivers (OS X 10.10 or greater).
- 29Pre-Required Procedures (Linux)
- 30Install PaperPort™ 12SE onto Windows 10.
- 31Windows 10 Support Information
- 32I cannot scan from the bundled application (Presto! BizCard or PageManager). (Macintosh)
- 33Change the image settings. (Using DSmobileCapture)
- 34Loading the Carrier Sheet.
- 35The scan quality is poor.
- 36The scan speed is too slow.
- 37Calibrate your scanner.
- 38When I press "Scan" in my scanning software, an error message appears: "Please install scanner" or "The scan was aborted because the scanner is not powered on or not connected properly".
- 39My scanner is connected but it will not feed my document or do anything else.
- 40Can I print from or scan to Android™ Smartphone?
- 41Can I print from and scan to iPhone, iPod touch and iPad?
- 42A document is jammed. Please open the top cover and remove the jammed paper by pulling it forward, then try again.
- 43Clean the inside of the machine.
- 44I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 45Important points for specifying the scan area (Linux)
- 46Uninstall the scanner driver. (Linux)
- 47I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 48Install Presto!® BizCard® onto Windows 10.
- 49Uninstall the Button Manager (Windows).
- 50My computer does not recognize the scanner when it is connected via the USB cable.