FAQs & Troubleshooting
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DS-720D
63 Results
1.
The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
2.
Can I crop the edge of documents scanned using the Carrier Sheet? (Windows)
3.
Change the image settings. (Using DSmobileCapture)
4.
Loading the Carrier Sheet.
5.
My scanner gets warm.
6.
OCR feature does not work.
7.
Can I crop the edge of documents scanned using the carrier sheet? (Macintosh)
8.
Change the paper settings. (Using DSmobileCapture)
9.
Cannot find the scanner (Error Code 2019: Initialization Failed)
10.
I do not have or lost the black and white calibration sheet.
11.
My scanner is connected but it will not feed my document or do anything else.
12.
Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
13.
Check the firmware version.
14.
I have upgraded my Macintosh to OS X 10.9, and now I cannot scan using the Image Capture software.
15.
The scan speed is too slow.
16.
Operation system return error
17.
Uninstall Scan-key-tool. (Linux)
18.
My scanned images have black lines running through them, blank spaces, or just overall bad quality.
19.
I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
20.
I cannot install Brother drivers on Debian 10 or later (Linux)
21.
Important points for specifying the scan area (Linux)
22.
Which DS scanners support the WIA, ICA, TWAIN and SANE scanning interfaces?
23.
I cannot scan from the bundled application (Presto! BizCard or PageManager). (Macintosh)
24.
My scanned image is missing.
25.
Download a file from the "Downloads" section and save it to Windows 8 computer.
26.
When I press "Scan" in my scanning software, an error message appears: "Please install scanner" or "The scan was aborted because the scanner is not powered on or not connected properly".
27.
How to identify your Operating System (OS).
28.
Can I print from or scan to Android™ Smartphone?
29.
The file size is too large.
30.
Calibration failed. Please reboot the machine.