FAQs & Troubleshooting
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62 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2What driver package format is supported by my Linux distribution?
- 3I cannot save a file downloaded from the Brother support website (For Windows)
- 4How to identify your Operating System (OS).
- 5I cannot scan from the bundled application (Presto! BizCard or PageManager). (Macintosh)
- 6Change the image settings. (Using DSmobileCapture)
- 7I cannot install Brother drivers on Debian 10 or later (Linux)
- 8Which DS scanners support the WIA, ICA, TWAIN and SANE scanning interfaces?
- 9Change the paper settings. (Using DSmobileCapture)
- 10The scan speed is too slow.
- 11Operation system return error
- 12Download a file from the "Downloads" section and save it to Windows 8 computer.
- 13Cannot find the scanner (Error Code 2019: Initialization Failed)
- 14Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 15Install Presto!® BizCard® onto Windows 10.
- 16Uninstall the Button Manager (Windows).
- 17Driver busy
- 18Clean the inside of the machine.
- 19Configure the Scan to Email Feature (Linux)
- 20The scanned documents are put into the incorrect order. (macOS)
- 21Important points for specifying the scan area (Linux)
- 22Pre-Required Procedures (Linux)
- 23Scan a document longer than 35.6 cm (14 inches).
- 24Check the firmware version.
- 25Loading the Carrier Sheet.
- 26I cannot install the scanner drivers.
- 27The scanned image is skewed.
- 28My scanner gets warm.
- 29I do not have or lost the black and white calibration sheet.
- 30Paper suitable for scanning
- 31When I press "Scan" in my scanning software, an error message appears: "Please install scanner" or "The scan was aborted because the scanner is not powered on or not connected properly".
- 32I cannot install the driver on Macintosh from the CD-ROM supplied with my Brother machine. (For Mac OS X 10.7 or later)
- 33Can I print from or scan to Android™ Smartphone?
- 34Can I print from and scan to iPhone, iPod touch and iPad?
- 35Uninstall the scanner drivers (OS X 10.10 or greater).
- 36Uninstall the scanner driver (Windows).
- 37I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 38Delete a network scanner entry. (Linux)
- 39Uninstall the scanner driver. (Linux)
- 40I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 41Install PaperPort™ 12SE onto Windows 10.
- 42Windows 10 Support Information
- 43Colors in the scanned image are dark.
- 44The scan quality is poor.
- 45My scanner does not turn on.
- 46A document is jammed. Please open the top cover and remove the jammed paper by pulling it forward, then try again.
- 47Scan using XSane or GIMP (Linux)
- 48Command List of brscan. (Linux)
- 49Uninstall Scan-key-tool. (Linux)
- 50Can I crop the edge of documents scanned using the carrier sheet? (Macintosh)