FAQs & Troubleshooting
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62 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2What driver package format is supported by my Linux distribution?
- 3I cannot save a file downloaded from the Brother support website (For Windows)
- 4How to identify your Operating System (OS).
- 5I cannot scan from the bundled application (Presto! BizCard or PageManager). (Macintosh)
- 6Change the image settings. (Using DSmobileCapture)
- 7I cannot install Brother drivers on Debian 10 or later (Linux)
- 8Which DS scanners support the WIA, ICA, TWAIN and SANE scanning interfaces?
- 9Change the paper settings. (Using DSmobileCapture)
- 10The scan speed is too slow.
- 11Operation system return error
- 12Download a file from the "Downloads" section and save it to Windows 8 computer.
- 13Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 14Install Presto!® BizCard® onto Windows 10.
- 15Clean the inside of the machine.
- 16Configure the Scan to Email Feature (Linux)
- 17The scanned documents are put into the incorrect order. (macOS)
- 18Important points for specifying the scan area (Linux)
- 19Pre-Required Procedures (Linux)
- 20Scan a document longer than 35.6 cm (14 inches).
- 21Check the firmware version.
- 22Loading the Carrier Sheet.
- 23I cannot install the scanner drivers.
- 24The scanned image is skewed.
- 25My scanner gets warm.
- 26Cannot find the scanner (Error Code 2019: Initialization Failed)
- 27Driver busy
- 28Paper suitable for scanning
- 29When I press "Scan" in my scanning software, an error message appears: "Please install scanner" or "The scan was aborted because the scanner is not powered on or not connected properly".
- 30I cannot install the driver on Macintosh from the CD-ROM supplied with my Brother machine. (For Mac OS X 10.7 or later)
- 31Can I print from or scan to Android™ Smartphone?
- 32Uninstall the scanner drivers (OS X 10.10 or greater).
- 33Uninstall the scanner driver (Windows).
- 34I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 35Delete a network scanner entry. (Linux)
- 36Uninstall the scanner driver. (Linux)
- 37I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 38Install PaperPort™ 12SE onto Windows 10.
- 39Windows 10 Support Information
- 40Uninstall the Button Manager (Windows).
- 41Colors in the scanned image are dark.
- 42The scan quality is poor.
- 43My scanner does not turn on.
- 44A document is jammed. Please open the top cover and remove the jammed paper by pulling it forward, then try again.
- 45Scan using XSane or GIMP (Linux)
- 46Command List of brscan. (Linux)
- 47Uninstall Scan-key-tool. (Linux)
- 48Can I crop the edge of documents scanned using the carrier sheet? (Macintosh)
- 49Can I crop the edge of documents scanned using the Carrier Sheet? (Windows)
- 50I have upgraded my Macintosh to OS X 10.9, and now I cannot scan using the Image Capture software.