FAQs & Troubleshooting
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62 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2How to identify your Operating System (OS).
- 3I have upgraded my Macintosh to OS X 10.9, and now I cannot scan using the Image Capture software.
- 4Cannot find the scanner (Error Code 2019: Initialization Failed)
- 5Which DS scanners support the WIA, ICA, TWAIN and SANE scanning interfaces?
- 6Scan a document longer than 35.6 cm (14 inches).
- 7The scan quality is poor.
- 8Can I crop the edge of documents scanned using the Carrier Sheet? (Windows)
- 9My scanner gets warm.
- 10Paper suitable for scanning
- 11I cannot save a file downloaded from the Brother support website (For Windows)
- 12Can I crop the edge of documents scanned using the carrier sheet? (Macintosh)
- 13Change the image settings. (Using DSmobileCapture)
- 14Change the paper settings. (Using DSmobileCapture)
- 15Colors in the scanned image are dark.
- 16The scan speed is too slow.
- 17Driver busy
- 18Download a file from the "Downloads" section and save it to Windows 8 computer.
- 19When I press "Scan" in my scanning software, an error message appears: "Please install scanner" or "The scan was aborted because the scanner is not powered on or not connected properly".
- 20Can I print from and scan to iPhone, iPod touch and iPad?
- 21Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 22I cannot install the scanner drivers.
- 23A document is jammed. Please open the top cover and remove the jammed paper by pulling it forward, then try again.
- 24Uninstall the scanner drivers (OS X 10.10 or greater).
- 25The scanned documents are put into the incorrect order. (macOS)
- 26Delete a network scanner entry. (Linux)
- 27Important points for specifying the scan area (Linux)
- 28The file size is too large.
- 29OCR feature does not work.
- 30Operation system return error
- 31My scanner is connected but it will not feed my document or do anything else.
- 32Uninstall the scanner driver (Windows).
- 33Pre-Required Procedures (Linux)
- 34My scanned image is missing.
- 35My scanned images have black lines running through them, blank spaces, or just overall bad quality.
- 36Clean the inside of the machine.
- 37I cannot install Brother drivers on Debian 10 or later (Linux)
- 38Configure the Scan to Email Feature (Linux)
- 39Scan using XSane or GIMP (Linux)
- 40Command List of brscan. (Linux)
- 41Uninstall the scanner driver. (Linux)
- 42Uninstall Scan-key-tool. (Linux)
- 43Windows 10 Support Information
- 44I cannot scan from the bundled application (Presto! BizCard or PageManager). (Macintosh)
- 45Uninstall the Button Manager (Windows).
- 46Loading the Carrier Sheet.
- 47The scanned image is skewed.
- 48My scanner does not turn on.
- 49I do not have or lost the black and white calibration sheet.
- 50Calibrate your scanner.