FAQs & Troubleshooting
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DS-620
62 Results
1.
The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
2.
Change the image settings. (Using DSmobileCapture)
3.
Download a file from the "Downloads" section and save it to Windows 8 computer.
4.
Can I print from and scan to iPhone, iPod touch and iPad?
5.
Loading the Carrier Sheet.
6.
I have upgraded my Macintosh to OS X 10.9, and now I cannot scan using the Image Capture software.
7.
Change the paper settings. (Using DSmobileCapture)
8.
I do not have or lost the black and white calibration sheet.
9.
Can I print from or scan to Android™ Smartphone?
10.
Check the firmware version.
11.
The scan speed is too slow.
12.
How to identify your Operating System (OS).
13.
Which DS scanners support the WIA, ICA, TWAIN and SANE scanning interfaces?
14.
I cannot scan from the bundled application (Presto! BizCard or PageManager). (Macintosh)
15.
Operation system return error
16.
Cannot find the scanner (Error Code 2019: Initialization Failed)
17.
Paper suitable for scanning
18.
Clean the inside of the machine.
19.
The scan quality is poor.
20.
Calibrate your scanner.
21.
Uninstall Scan-key-tool. (Linux)
22.
Install Presto!® BizCard® onto Windows 10.
23.
Windows 10 Support Information
24.
I cannot save a file downloaded from the Brother support website (For Windows)
25.
Can I crop the edge of documents scanned using the Carrier Sheet? (Windows)
26.
Uninstall the Button Manager (Windows).
27.
My scanner gets warm.
28.
My computer does not recognize the scanner when it is connected via the USB cable.
29.
My scanner is connected but it will not feed my document or do anything else.
30.
Uninstall the scanner driver. (Linux)