FAQs & Troubleshooting
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228 Results
- 1(Video) Load A4/Letter paper
- 2Refill Ink
- 3The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 4Can I print from and scan to iPhone, iPod touch and iPad?
- 5Print on both sides of the page? (Manual 2-sided/Duplex Printing)
- 6What is Brother iPrint&Scan?
- 7Can I print from or scan to Android™ Smartphone?
- 8(Video) Fill the ink tanks
- 9One or more of my colors are not printing (blank).
- 10The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 11Improve poor print quality.
- 12(Video) Connect the cords
- 13I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 14Ink Box Full / InkBox Full
- 15Unable to Print 3X
- 16Paper Jam
- 17I cannot print or scan via USB on Debian 11 or later, Ubuntu 20.04 or later and on their derivatives (Linux)
- 18(Video) Load an Envelope
- 19I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 20When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 21Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 22(Video) Set up your Brother machine
- 23(Video) Unpack your Brother machine
- 24Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 25Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 26I cannot make borderless prints.
- 27Print Photos or Documents from the Brother iPrint&Scan application when using an iPhone, iPod touch and iPad.
- 28Scan from the Brother iPrint&Scan application using your iOS supported devices including iPhone, iPad and iPod touch.
- 29I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
- 30Print using only the black ink tank when the Color tanks have run out.
- 31What is the BRAdmin Professional software used for?
- 32When I print photos, the color quality is not good.
- 33I cannot save a file downloaded from the Brother support website (For Windows)
- 34Delete print jobs from the print queue.
- 35Print data from the Clipboard in Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 36How to identify your Operating System (OS).
- 37Ink Absorber NearFull / InkBox NearFull / Absorber NearFull
- 38The edge of glossy paper is smudged.
- 39Unable to Print XX
- 40I am trying to use a Brother driver from the CD supplied with the machine or downloaded from the Internet, and I cannot scan from Windows Server 2003, Windows Server 2008, Windows Server 2008 R2, or Windows Server 2012.
- 41What is the recommended paper?
- 42What driver package format is supported by my Linux distribution?
- 43"Offline" appears on the Status Monitor.
- 44Open the Control Panel (For Windows)
- 45The printer status is Offline or Paused.
- 46I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 47I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 48"This app is preventing shutdown" and "Brother Help" message appears and does not shut down (Windows 10)
- 49I cannot print using my Brother machine on a wireless network (Windows)
- 50I cannot print using my Brother machine on a wireless network (Mac)